Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Saved our dogs life
Metlife makes filing a claim very easy. And you receive payments quickly. My dog has had major surgeries in the past few years and they helped us take care of her! We love them!
Insurer: MetLife
By: Danielle C.
Fast and Friendly support
We have been very pleased with the support, the quick approval to claims and the friendly customer service. We have already recommended Embrace Pet Insurance to others. We have our 2 yorkies insured and one has an upcoming surgery that will be covered. It makes it a lot easier to proceed with care for your pet when you have "help" covering the costs.
Insurer: Embrace
By: Julie
Fast at answering my questions
Fast at answering my questions. Plus fast in reimbursing and processing my claim.
Insurer: Fetch
By: Anna
The gentleman I spoke with was very…
The gentleman I spoke with was very open and honest with the explanation of coverage and cost. I have never bought pet insurance for my pets in the past. I have read “a lot” about bad experiences with pet Insurances declining claims, due to “preexisting issues” I received an email from Trupanion that my boy has “no preexisting issues”. It does put my mind at ease knowing that, (hopefully never), a serious issue arises with my boy, I will have insurance to deal with it. Thank you
Insurer: Trupanion
By: Nancy
Effortless
Really simple to submit a claim and assessment was quite fast. Breakdown of what’s being covered was easy to follow.
Insurer: Fetch
By: Ebony
Claims handled super fast
Trupanion came through very fast for the financial cost of our companion’s final moments. Loosing our Max was very hard but I am happy we decided to have pet insurance, so that the financial burden wasn’t added to our grief.
Insurer: Trupanion
By: Laetitia DeCamp
Poor customer service
Policy is with Fetch. First time claim, policy purchased is for a $700 “Annual Deductible and a 90% reimbursement. . One claim with five invoices. I have been charged to date a deductible of $1049.88 deductible. After claim was processed I did an on line chat with Lisa to get the process for correction. Lisa was a human, she identified the error quickly. Then told me that a “reassessment form” needed to be filed which she would do and it would take 30 days. When questioned she indicated that that was the process. Thinking that that had to be incorrect I phoned, Mandy looked, identified the problem, verified that a reassessment form was completed and that it would be 30 days. Now I get mistakes happen, but 30 days to make a correction that was quickly identified by staff is unbelieveable. So they have $349.88 of my reimbursement for 30 days. So I ask myself, do they have so many errors that it takes them that long to give the customer the service they deserve.
Good company
I have never had any issues getting claims reviewed and paid in a timely manner. The coverage is very comprehensive and they honor the terms and provisions of the policy. Cost is a bit steep but I have a older cat, relatively healthy, but who needs more than average vet visits. I would like to see a discount for longevity and loyalty. Overall, very satisfied with ASPCA.
Insurer: ASPCA
By: Jessica D.
Trupanion always handles claims…
Trupanion always handles claims efficiently and with detailed responses. When c calling, staff is always courteous and knowledgeable
Insurer: Trupanion
By: Sandra frater