Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Trupanion delivered for my acutely ill dog
When my dear six year old golden had an acute emergency recently, requiring an emergency department visit and extensive diagnostic workup, Trupanion accepted my claim and settled, paying exactly what the policy stated. This all occurred before I took my pup home at the end of the day.
Insurer: Trupanion
By: Pamela
Great turnaround on claim
Wow! The turn around for my claim was so fast and I had my money in no time. Super impressed with the service.
Insurer: Spot
By: Whitney Woodard
Easy to file a claim and upload…
Easy to file a claim and upload documents. Updates on status of claim were frequent. Decision on claim came in 2-3 days. Thank you!!
Insurer: Spot
By: Maura
Continually you ask for SOAP notes when…
Continually you ask for SOAP notes when they are submitted by the vet’s office. It becomes a hassle when I have to have a 3 way call
Insurer: MetLife
By: Laura
Good Experience
Good experience. Quick turnaround on claim
Insurer: MetLife
By: customer
We have had Fetch insurance for our 4…
We have had Fetch insurance for our 4 year old dog since she was 6 months. This is the first time we've made a claim. The process was easy took the amount of time they said it would. We're happy with the service.
Insurer: Fetch
By: Kris
Timely response
Timely response, reimbursement funds automatically deposited to my account. Uploading documents online was a simple and smooth process.
Insurer: MetLife
By: ANNA DOLINSKA-MADURA
Payment for services was quick.
Payment for services was quick.
Insurer: Trupanion
By: customer
Filed a claim been over a month and…
Filed a claim been over a month and they finally decided to get in contact with my vet regarding health records, which my vet clinic responded to their email, embrace stated they didn’t receive a email from them the first time I called the second time I called Anna claimed they didn’t sent the records via link they sent in the email, then she has the nerve to tell me that I need to call and make sure they sent the papers the proper way, no that’s your job not mine, I am paying you for your services not the other way around and I told Anna that I wasn’t going to play the middleman it’s their job to call and get those papers, she sents it to the claims department where they proceed to email telling me I need to get the records for them and fax them to them, why can’t y’all call the vet and ask for them to be faxed? Very disappointed in this company and it’s even more frustrating I’ve wasted two months paying for their services that I’ve never gotten and won’t get cause they’re too damm lazy to do their job. Update I received a email today from embrace stating they received Oliver medical records, they not only lied to me this last two phone calls between me and them, but they’ve been refusing to do their job and reimburse me like they claim they do, and of course as you can see in their response their trying to blame me for their incompetence is o do their job reaching out and letting me know how it’s going is one thing but telling me I need to do it for you is another and I have photos of the messages between us that review is posted on google review board
Insurer: Embrace
By: lynn moore