Claim Coverage

Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.

64,617 total


January 30, 2018

I have 5 dogs that have Trupanion insurance

I have 5 dogs of my own that have Trupanion insurance, and I pay for my niece's dog's Trupanion account. The website claim process has really helped me with getting my claims processed much faster than before, and I like the way the claims are now listed directly to the dog for which the claim was made. Customer Service personnel have always been polite, professional, and knowledgeable. Thanks, Trupanion!

Insurer: Trupanion

By: Virginia

Useful
January 30, 2018

We love TruPanion and recommend them to everyone with a pet.

We love Trupanion and recommend them to everyone with a pet. You guys have been a lifesaver and have helped cover costs for CCL surgery (both knees!) on one dog and chemotherapy (ECT) for the other. We highly recommend Trupanion to all pet owners!

Insurer: Trupanion

By: Raven

Useful
January 30, 2018

Trupanion was very thoughtful and caring

Trupanion was very thoughtful and caring in processing my claim during the loss of my beloved dog.

Insurer: Trupanion

By: Stephanie

Useful
January 30, 2018

Fast and easy,

Fast and easy, my Vet submits claims and incorporates results into our bill while we are at the office.

Insurer: Trupanion

By: Deborah

Useful
January 30, 2018

trupanion has been excellent and very effient in handling our claims.

trupanion has been excellent and very effient in handling our claims. They are truly a partnered in Dakota’s health care. We have been recommending Trupanion to everyone we see with a dog from Whistler to Phoenix. It may sound over the top but Dakota owes trupanion for the quality of life she has had over the last 9 years.

Insurer: Trupanion Canada

By: Mary

Useful
January 29, 2018

Great Experience

The entire process was so easy and flawless! From understanding the service, to placing the claim, until the end I was kept in the loop and knew what was going on with the claim. They made it easy so I could worry about other things and not have to worry about checking on the claim.

Insurer: ASPCA

By: Kelly

Useful
Verified January 29, 2018

A must have for your pet

If you're reading this you have probably already made the excellent choice to insure the health of your furry loved one. This is one of the best choices I've ever made. I never expected to need to call on the insurance, I had it more for peace of mind because I love my dog so much I didn't ever want to make decisions on her health based on money. As it happens she has had two unfortunate diagnoses in recent months, and Trupanion has come through with flying colors. I've felt extremely confident that they would agree to our claims promptly, and its taken a huge burden off of me. I can take her to her vet appointments, take all of their advice for treatment, and not stress about how we'll be able to afford it. Definitely read your policy carefully, but I have found mine very easy to follow and there hasn't been an instance where I'm surprised by what my responsibilities are and where Trupanion takes over. On the few occasions, I've called to update billing, ask questions, or check in on a claim the person on the other end has been incredible. I will use Trupanion for all future pets and encourage my family and friends to do the same.

Insurer: Trupanion

By: Diana

Useful
January 29, 2018

Claim revisited

My claim for behaviour training for my dog was initially refused, but someone took another look, and it was accepted. I really appreciate that. The staff on the phone are great and the people who write the letters are very informative. PS - at the bottom of this form, when i answered the question about receiving special offers, there was no opportunity to put my province in; only states were indicated.

Insurer: Pets Plus Us

By: Phyllis

Useful
January 29, 2018

So happy I signed my puppy up with Healthy Paws

I had my first claims for my puppy recently - which was actually 4 separate claims after he consumed part of a toy and it took 4 vet visits and a surgery to figure out what was wrong and treat him. I was so happy with how quickly they processed the claims and that they paid exactly the amount I expected for my plan. So happy I signed up with Health Paws and highly recommend this company to anyone looking to protect their pet and save themselves expensive vet bills!

Insurer: Healthy Paws

By: Karri

Useful
January 29, 2018

SO worth it!

My 2 & 1/2 year old dog had a complete tear of her ACL (knee) and needed an extensive surgery to repair the joint. Filing the claim was super easy in the online portal, and I received the reimbursement via direct deposit within 3 weeks of filing. There is NO way I would've been able to get this done without knowing Embrace would cover the majority of the cost.

Insurer: Embrace

By: Kirsten

Useful

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