Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
64,617 total
Other Categories
An excellent experience
Have had an excellent experience re the coverage and customer for our cat Princess in the last few months. Have already recommended you to several people. Thank you for making a stressful time easy and for processing and paying claims so quickly.
Insurer: Trupanion
By: Gregg
Love Trupanion.
Love Trupanion. It takes the headache out of processing claims, the staff is super friendly and helpful and removes finances from the equation when making critical decisions for my dogs' health.
Insurer: Trupanion
By: Erin
I am extremely hesitant to recommend Trupanion right now.
I am extremely hesitant to recommend Trupanion right now. We are in an appeals start of process. I have great concerns about how these claims was denied, the process USED to deny the claims, and the reasoning Jenny gave me for denial of claim. I do want to acknowledge her great cooperation in send me copies of the Test Results Trupanion Requested of Albuquerque Animal Care Center (The City Shelter We Adopted Him From and Their "VCA" Vets 4/10/17.) As I SHARED with her in our conversation, Toby, was treated there for Dental Disease with a high amount of teeth extracted due to multiple infections periodontal and so he had many teeth removed there!!! He had elevated white blood count! He was placed on antibiotics and pain MEDICATIONS! He also had skin tumor on head and another area removed! That was all!! When we adopted him, the notes said, teeth extracted, tumors removed. WE were told Manager of apartment had surrendered him to the City Shelter. Absolutely no comments to us regarding Cushings Disease! Only medication he had when given to us was to finish his antibiotics for his INFECTION for PERIDONTAL DISEASE. THAT IS ALONG WITH THE SKIN TUMORS, THE TRUE PRE EXISTING CONDITION ON THE REPORT SHARED BY ALBUQUERQUE ANIMAL CARE CENTER. BUT I WILL DISCUSS WITH MY VETERNARIAN AND ALL BCA ANIMAL HOSPITALS WHO RECOMEND YOUR INSURANCE TO THEIR CUSTOMERS AND WE WILL SEE IF THEY SHARE THE SAME VIEW THAT TRUPANION DOES REGARDING THE DIAGNOSIS OF CUSHINGS DISEASE AS A PREEXISTING CONDITION AFTER YOU HAD ALL THE PAPER WORK IN AND THEN REFUSED COVERAGE AS A PREVIOUS EXISTING CONDITION. I HAVE ALSO NOTICED THAT MANY OTHER PEOPLE HAVE WRITTEN SIMILAR COMPLAINTS ABOUT YOUR PRACTICES OF DENIAL ON PREVIOUS CONDITIONS AND WASHINGTON STATE LAW SUITS. SO, I DO HAVE CONCERNS ABOUT THE RESOLUTION OF THIS AS I BEGIN THE APPEAL PROCESS. BUT THANK YOU FOR THE SURVEY AND I HOPE YOU FIND MY COMMENTS MOST HELPFUL. TOBY IS DOING WELL, THANKS TO US! PLEASE, PLEASE FEEL FREE TO POST AND SHARE WITH YOUR CEO!! YOUR TRULY, SUSAN MATHIAS, TOBY's MOM
Insurer: Trupanion
By: Susan
Trupanion has been a vital part of our family.
Trupanion has been a vital part of our family. From helping financially with unexpected circumstances with our pets to very friendly and helpful customer support, we are constantly recommending Trupanion to friends and family!
Insurer: Trupanion
By: Marie
This is our second pet to be insured with Trupanion.
This is our second pet to be insured with Trupanion. The other passed away. Trupanion paid the bills quickly and fully. We have recommended it to others. Everyone I have ever spoken to has been extremely helpful and polite.
Insurer: Trupanion
By: Linda
so far Trupanion hasn't paid for anything
so far Trupanion hasn't paid for anything
Insurer: Trupanion
By: Blaire
I'll spend years paying for this insurance and you guys will spend years denying my claims.
I'll spend years paying for this insurance and you guys will spend years denying my claims. Easy money, that's all!
Insurer: Trupanion Canada
By: Maria
I recently lost my 3 year old cat Pika to a heart condition she was born with.
I recently lost my 3 year old cat, Pika, to a heart condition she was born with. It's been the hardest thing I've ever had to go through because she was like a daughter to me, and in my eyes, she saved my life when I first met her. If it wasn't for Trupanion, I wouldn't have even been able to attempt to save Pika's life, and that would have destroyed me, thinking there was more I could have done. But thanks to the amazing generosity and love that I got from the Trupanion family I can go to sleep at night knowing that I tried everything I could to save my baby, and even though she was so young, it was just her time. Maybe I'll get to see her again after this life, I really hope so. I took my other cat, Ori, soon after for repeat vaccinations and a general health check. They detected a minor heart murmur. Naturally after everything I had just gone through, I was extremely nervous and scared when I was told this by the vet. They recommend I schedule Ori in for a heart test/overview, but again, I was not in a financial position to afford it. I called Trupanion and they, once again, helped me out in a time when I really needed it. Thanks to that, I was able to take Ori for the test, and am happy to report that his heart looks great! I was so happy, I was crying. I did find out he most likely has Lower Airway Disease, which I will have to monitor and help him with as he gets older. But the point is that I would have never know this, and would have been in fear of his heart failing, if it wasn't for the fact that Trupanion was there for me. I am sending you all a really big hug and kiss from Ori, Myself, and Pika in heaven.
Insurer: Trupanion Canada
By: Isaac
We have peace of mind having wonderful medical coverage for our precious Hubble.
We have peace of mind having wonderful medical coverage for our precious Hubble. The Best❗️
Insurer: Trupanion Canada
By: Lindsay
Anytime that I have called for assistance Reps are always polite courteous professional and very helpful.
Anytime that I have called for assistance, Reps are always polite, courteous, professional and very helpful. Now that my Vet can email my claim forms to Trupanion, I receive notification same day of approval via email. Fast and convenient. Thank you for the great service for our Katie!
Insurer: Trupanion Canada
By: Cathy