Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Embrace Exceeded Expectations on Both our Dogs!
We purchased Embrace 4-5 years ago when both our dogs - Beagle and Plott hound - were first rescued at 1 and 2 yrs of age and never needed it - until 2017! One dog was tested over several months and finally diagnosed with Cushings and the other suffered a massive herniated disc rupture resulting in surgery in December. Both of these claims are ongoing and Embrace has paid all of them in a timely manner, has always been courteous and helpful over the phone when I've called and made this entire experience less stressful by paying claims for the coverage we have been carrying. We are retired and on a modest fixed income so I believe that the monthly premium for insurance on your pets is well worth it when something like this happens.
Insurer: Embrace
By: Carolyn
Embrace has been very fair
I am 100% satisfied with the care and concern that embrace has shown to me and my buddy styx. Your claim settlements have been fair. Embrace has not tried to cheap out any claims we submit - they very fairly evaluate them and act on them accordingly. Your folks are easy to deal with, are very friendly yet extremely professional. A couple of years ago when I was shopping pet insurance companies - many folks suggest I go with embrace - they said you were fair. Thank you embrace - styx and I are very glad we teamed up with embrace. Sincerely
Insurer: Embrace
By: Robert
Embrace came through for us
Our young dog ate sugar-free gum and nearly died, she stayed at the veterinary hospital for 4 days and nights, requiring intensive care. Embrace Pet Insurance reimbursed us most of the bill in a very timely manner. We feel blessed to have chosen this company as our insurer.
Insurer: Embrace
By: Marcia
Awesome
Used the app to file claim. It was super easy to use. The reimbursement was quick too. Overall thumbs up.
Insurer: Pets Best
By: Kecia
Good customer service, but pre-existing condition rules are shady.
I just started using embrace for my 2 dogs. I am impressed by their easy website, ease of submitting claims and great customer service on the phone. However, the fact that they are refusing to pay for a vet visit because of some symptoms my dog was exhibiting and saying it was a pre-existing condition, when diarrhea is a symptom of many conditions, irks me.
Insurer: Embrace
By: Elissa
Thank You Healthy Paws!!!
Healthy Paws covered 90% of my claim less my $250 deductible. My puppy broke his canine tooth and had other issues with his jaw. I am so glad I chose Healthy Paws. Not many other insurance companies cover dental at all. I was relieved they covered accidents pertaining to canine teeth. They were prompt with reimbursement and even checked up on him to see how he was doing. They are terrific!
Insurer: Healthy Paws
By: Tonia
An excellent experience
Have had an excellent experience re the coverage and customer for our cat Princess in the last few months. Have already recommended you to several people. Thank you for making a stressful time easy and for processing and paying claims so quickly.
Insurer: Trupanion
By: Gregg
Love Trupanion.
Love Trupanion. It takes the headache out of processing claims, the staff is super friendly and helpful and removes finances from the equation when making critical decisions for my dogs' health.
Insurer: Trupanion
By: Erin
I am extremely hesitant to recommend Trupanion right now.
I am extremely hesitant to recommend Trupanion right now. We are in an appeals start of process. I have great concerns about how these claims was denied, the process USED to deny the claims, and the reasoning Jenny gave me for denial of claim. I do want to acknowledge her great cooperation in send me copies of the Test Results Trupanion Requested of Albuquerque Animal Care Center (The City Shelter We Adopted Him From and Their "VCA" Vets 4/10/17.) As I SHARED with her in our conversation, Toby, was treated there for Dental Disease with a high amount of teeth extracted due to multiple infections periodontal and so he had many teeth removed there!!! He had elevated white blood count! He was placed on antibiotics and pain MEDICATIONS! He also had skin tumor on head and another area removed! That was all!! When we adopted him, the notes said, teeth extracted, tumors removed. WE were told Manager of apartment had surrendered him to the City Shelter. Absolutely no comments to us regarding Cushings Disease! Only medication he had when given to us was to finish his antibiotics for his INFECTION for PERIDONTAL DISEASE. THAT IS ALONG WITH THE SKIN TUMORS, THE TRUE PRE EXISTING CONDITION ON THE REPORT SHARED BY ALBUQUERQUE ANIMAL CARE CENTER. BUT I WILL DISCUSS WITH MY VETERNARIAN AND ALL BCA ANIMAL HOSPITALS WHO RECOMEND YOUR INSURANCE TO THEIR CUSTOMERS AND WE WILL SEE IF THEY SHARE THE SAME VIEW THAT TRUPANION DOES REGARDING THE DIAGNOSIS OF CUSHINGS DISEASE AS A PREEXISTING CONDITION AFTER YOU HAD ALL THE PAPER WORK IN AND THEN REFUSED COVERAGE AS A PREVIOUS EXISTING CONDITION. I HAVE ALSO NOTICED THAT MANY OTHER PEOPLE HAVE WRITTEN SIMILAR COMPLAINTS ABOUT YOUR PRACTICES OF DENIAL ON PREVIOUS CONDITIONS AND WASHINGTON STATE LAW SUITS. SO, I DO HAVE CONCERNS ABOUT THE RESOLUTION OF THIS AS I BEGIN THE APPEAL PROCESS. BUT THANK YOU FOR THE SURVEY AND I HOPE YOU FIND MY COMMENTS MOST HELPFUL. TOBY IS DOING WELL, THANKS TO US! PLEASE, PLEASE FEEL FREE TO POST AND SHARE WITH YOUR CEO!! YOUR TRULY, SUSAN MATHIAS, TOBY's MOM
Insurer: Trupanion
By: Susan
Trupanion has been a vital part of our family.
Trupanion has been a vital part of our family. From helping financially with unexpected circumstances with our pets to very friendly and helpful customer support, we are constantly recommending Trupanion to friends and family!
Insurer: Trupanion
By: Marie