Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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EXCELLENT QUALITY AND SERVICE
Our Rottweiler, Libby, will be 10 this coming July 4th...and we have had excellent service with her insurance claims. We have insured several dogs with Nationwide (back to when it was Veterinary Pet Insurance) and we have ALWAYS been EXTREMELY pleased with the service; the people are extremely helpful and communicate well. The claims process is very easy and response time excellent. The explanation of benefits is easy to understand. We recommend Nationwide to everyone we meet who has pets. Thank you for EXCELLENT products and EXCELLENT service!!
Insurer: Nationwide
By: Melinda
Prompt, professional service
Then two and a half weeks ago, my ten month old puppy broke her tibia in a freak accident while playing in the yard. Make sure you get that orthopedic report card filled out! The claim process was smooth and each time I have called with questions they were quite helpful. I'll add that I have had high deductible policies on my dogs for 3.5 years now and this past year was the first time I used it (yay for dogs who are normally quite healthy!). Within about 6 months, two different dogs needed two different orthopedic surgeries. Thankfully the claim process with both has been very straightforward with no surprises. Planning ahead and purchasing insurance definitely alleviated some of the stress from the whole situation. Because of my experiences, I have confidently recommended Embrace to other pet owners!
Insurer: Embrace
By: M
Easy to make claim, money back fa
Easy to make A claim, lots of coverage, got my money back after deductible fast. Very friendly staff. They even called to check on my pet!
Insurer: ASPCA
By: Jennifer
Great coverage and very responsive service
Embrace has been a great choice for our 3-year old pit mix. We enrolled last year upon relocating to NJ. All we needed to do was provide past medical records for full coverage. We were able to get a waiver for what was flagged as a pre-existing condition, after getting a note from our previous vet to explain that the prescription provided was only a precaution for any anxiety our dog might experience during the long flight from San Francisco to New Jersey. The claims process so far has been very easy, I can email copies of vet bills and get immediate confirmation that the claim has been received. Reimbursement has also been provided in a timely manner after meeting our deductible. I would definitely recommend Embrace to other pet owners.
Insurer: Embrace
By: Brianna
Great policy.
Princess has had a lot of trouble with kidney stones. Has been on special food and her insurance policy has done a great job. I have very little out of pocket expense.
Insurer: Nationwide
By: Karen
Horrible - worthless company
I submitted three claims - all were denied, the company claimed as usual that they were for preexisting conditions which is completely untrue. Just another criminal insurance company who will gladly take your money, then deny every claim that is submitted. A waste of money and time to do business with these clowns.,
Insurer: Pets Best
By: Steven
Excellent service very happy to have it.
Quick reimbursement and great coverage excellent customer service highly recommended.
Insurer: Pets Plus Us
By: VJ
So Far, So Good! So Happy We Have This Policy
I encourage anyone with a pet they love and want to get the best care for to take out this “Wellness Plan” as soon as you get a pup. They’ve been very responsive and reimbursed without a hassle every claim with the exception of one at the beginning. I’m so glad I don’t have to worry about if I can afford Milly’s wellness care, much leads emergencies. I recommend this plan and company.
Insurer: Nationwide
By: Meredith
Not paying for prescribed food that is stated in policy as covered
I have only had this insurance for 2 months. I bought the most expensive plan that covers wellness. They are taking months to get rid of an exclusion of lacerations for my young dog because he had a small wound on his face that I declared. It was healed in 1 week-vet did not even suture just used glue to close. I sent them all the vet records they wanted and still no response except to say they need more time to review. The vets are amazed and certainly will not be recommending Nationwide. The older dog was put on a special diet for weight loss and even though the policy states prescription food is covered they are not paying -again claiming they need more time to review the vet records. Record I can read in minutes takes them months! As far as I am concerned this is fraud-refusing to pay for items stated in the policy. Another blood test they have not paid for was 1 of the reasons I purchased the expensive insurance-the agent told me this would be covered under that policy and now they need months to review. I paid for these things assuming they would be paid and now I am stuck owing it. I am considering not paying my premium and just canceling and finding a more honest company!
Insurer: Nationwide
By: Susan
No problems
I've submitted several claims covering routine veterinary charges for my puppy including neutering. Claims were easy to file online and response times from Nationwide was excellent.
Insurer: Nationwide
By: Richard