Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Poor customer service, lack of communication
I had Healthy Paws for three years for my two French Bulldogs. When I finally submitted a claim a couple of months ago for a very expensive procedure, that's when everything went south. They were fine charging me every month but when it came time to reimburse me for the surgery the customer service was horrible. When they needed additional information, instead of reaching out to me they simply closed the case, without any notification. I had to request for it to be reopened after providing additional documentation. It took several week for me to get a response and when I finally did - they provided a very vague answer to my claim. I asked to speak to a manager and am still waiting for someone to contact me - over a month later! They claim they care about their customers but are nowhere to be found when you actually need something.
Insurer: Healthy Paws
By: Marie
Thankful fo ASCPCA!
Brought our new puppy home and debated about getting insurance or not-so glad we did! At 4-months, she started vomiting, wouldn’t eat and had to stay overnight under vet care with liver concerns. Happy to say she is fine and having insurance took a LOT of worry away while having treatment. ASCPA reimbursed us quickly-no hassle process. Thanks for being there for us during this stressful time!
Insurer: ASPCA
By: Norman
This is our second dog we have had covered and we couldn't be happier with the whole experience.
We are now on our second coverage on our latest dog. We had our last PON covered and she had a rough end but we knew we had to do what you can to help and the insurance helped in making sure she was comfortable. Now Dominique has had coverage since she was 3 months old and she just turned 5 and I never have second thoughts about not renewing her policy. We love this company. Thank you.
Insurer: Nationwide
By: Charles
Great peace of mind when caring for my dog.
Getting Nationwide pet insurance was the best decision I've made as a pet owner. Right after I got it I didn't really need it and I was worried that I spent the money for nothing but then when my doggy got sick it was very reassuring knowing that Nationwide would help us handle anything that comes our way. I recommend it to all pet owners I know and I recommend it to everybody, everywhere right now. If you're on the fence about it, you should get. I always say, Nationwide really is on your side.
Insurer: Nationwide
By: Hannah
Great!
So difficult to face health problem with a 9 years companion... so much stress and worries! Embrace really helps, some blood tests are very expensive, some ultrasounds too. that's one thing less to worry about! Thanks!
Insurer: Embrace
By: ER
I know my animals are healthier than ever because of Nationwide Pet insurance
I have two cats insured through nationwide, my oldest one Lestat has been there for me through good and bad times. He’s my fur baby and I used to worry about cost when going to the vet, but with help covering him I’m worry free. I pay out of pocket and get a return quickly and easily with Nationwide. Lestat’s family and I’m happy Nationwide helps me take care of him. I appreciate the peace of mind I get from having both pets insured.
Insurer: Nationwide
By: Sara
This insurance has allowed me to give my pets the very best posdible care.
Claims are handled in a very short time, usually 1-2 weeks. My questions or concerns have always been addressed to my satisfaction.
Insurer: Nationwide
By: Elaine
Nationwide helped so much with my cost.
Very efficient and got my check in 3 weeke.. Bella’s doing great!!
Insurer: Nationwide
By: Mary
Thankful for the coverage.
The app is easy to use. Submitting claims is easy. Most things have been covered.
Insurer: Nationwide
By: Brooke
Awesome!!!!
I’ve had insurance with you since Raleigh has been 10 weeks old and I’ve never had an issue with any claim that I’ve submitted in 4 years. Thank you so much!!!
Insurer: Nationwide
By: Deborah