Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Nationwide Pet Insurance has been a lifesaver! Literally!
Our bulldog, Kevin, has had a rough year with a bout of uncontrolled seizures that required a 5 day stay in the animal hospital and several months later, a GI obstruction that required surgery. It was a huge expense both times and the knowledge that Nationwide was there to help with the cost reduced the stress of the situation significantly. We may have had to make a difficult choice with regards to Kevin's life if we did not have the Nationwide Pet Insurance. The claims' process was easy and we received payment in a very timely manner. Thank you to Nationwide for saving our dog's life!
Insurer: Nationwide
By: Sandy
Slow in paying claims
I like that you pay for illness/wellness including heart worm and flea protection. My gripe is the turnaround time for payments. I faxed in 6/12/18 and received notification of payment 7/3/18. I have previously used another pet insurer and their turnaround time was less.
Insurer: Nationwide
By: Carolyn
Excellent Insurance provider
Nationwide Pet Insurance replaced what I had for Ginger before. The fact that insurance from Nationwide included well-care was the tipping point in making the change. Ginger had an impacted anal gland that had to be taken care of and shortly thereafter (not known if related or not) she had to visit the vet again for apparent lethargy and not being able to easily get onto a couch or bed. These were taken care of by the vet. The treatment included X-Rays and a battery of tests (urine, blood, etc.). Nationwide covered all the treatments according to the policy specifications and my husband and I are happy campers. Ginger is back up to full speed and happy.
Insurer: Nationwide
By: Danya
So helpful, caring, and thoughtful through difficult times
My 3 1/2 year old AmStaff needed knee surgery. Obviously I was upset and concerned for him, but remembered that I at least had pet insurance and that should help my walled! I called ASPCA to review my policy, see what was covered, and ask how to file the paperwork. Their paperwork is easy enough to download online, and mostly easy enough to understand as well. I had questions about filing for a pre-approval, and the woman I spoke with was so kind and helpful and wished me and my dog well and was genuinely sad and sorry he was going through all of this. The pre-approval came back quickly, and everything was as explained. Once I received the paperwork from my vet, the vet sent everything to ASPCA and filed for me directly which was a huge help as well. Within the same amount of time as the pre-approval (maybe a week or so) I was notified that everything was approved/accepted and that I would receive payment. The online system is so easy to use that I wish I had thought to sign up for direct deposit, but the check came fairly quickly. I also did not have to log in to stalk the status of the approval since ASPCA emails me whenever new information on the claim is available. All around, great pet insurance. I wish I never needed it, however it's so nice to know they're here for me and my dog!
Insurer: ASPCA
By: Lisa
I am very pleased with Nationwide.
I am very pleased with Nationwide. They are really prompt with payment of claims and keep the cost of vet care down.
Insurer: Nationwide
By: Evelyn
Prompt response
Cody recently had a hot spot for which he had to see the vet. I submitted a claim for the visit and received prompt reimbursement. So far Nationwide has been responsive and very user friendly.
Insurer: Nationwide
By: Jan
Easy to file claims online
I find claims easy to submit from my phone using the Vet app. I also like that money is deposited into my bank acct. the only problem I have is that neutering under 1 year was not covered for my dog. I am a responsible pet lover of a non show quality, companion dog. I am going to have my pet neutore....it is the right thing to do. Nationwide you should cover neutering, it is the right thing to do. I purchased the plan with the most coverage I could get and neutering is not covered under 1 year.
Insurer: Nationwide
By: Carol
I love Nationwide !
Nationwide covers my Lily’s Eyelid Agenesis . Wich means she didn’t develop eyelids . When I found out she needed skin graph surgery to help her close her eye more and keep her eyes from infection it brought me to tears but I felt like I had the support of her pet insurance to get her the best care possible . She had a successful surgery, she continues to get care every 2-4 months to follow up . She will forever need eye meds. But she is such a happy cat, and if I didn’t have Nationwide I wouldn’t of been able to provide her with all the medical care she needs. If she didn’t have the procedures done she probably would of had to have her eyes removed based on their constant exposure and no protection, getting eye ulcers and constant infection due to her hair being in her eyes all the time . Im am forever greatful that Nationwide offers coverage for her eyes and genetic issue .
Insurer: Nationwide
By: Itzel
Great insurance
Love recouping 90% of my costs. You can receive reimbursement electronically which is nice. However, there are extremes on the timeline of when you receive reimbursement. It ranges from 1 week to 3 weeks later. I really like this product. I'm waiting for the day they reimburse the vet directly like with human insurance.
Insurer: Nationwide
By: Cynthia
It pays to have nationwide!
At first I thought this company was too good to be true. Customer service was great and it seemed like their plans covered a lot. The real test I thought would be when I had a claim to see how easy would be to file and how readily they paid. To date all of our claims have been paid without tedious documentation customer service remains top notch. I can’t imagine having any other health insurance plan for our dogs.
Insurer: Nationwide
By: David