Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Claim denied
Claim for an ear infection was denied because my dog had ONE a few months before I purchased insurance. I understand how the policy works, but how is an ear infection a pre existing condition? It's like my insurance not treating me for the flu because I had it a few years ago. So dumb!
Insurer: Trupanion
By: Karen
Excellent customer service
Excellent customer service... really help paid my dogs medical bills
Insurer: Trupanion
By: Hank
Pets Best is playing a huge part in getting our girl back to healthy.
We never considered pet insurance until my daughter's 8 year old maltipoo had to be put asleep after a spinal injury. We looked at a few different companies and decided on Pets Best for our 2 Maltese ages 5 and 6. The 5 year old maltipoo had been very healthy. After about 1 month on the plan she had diarrhea. We thought it was something that an injection and some medication would take care of. But it did not get better. After multiple vet visits and bringing in a specialist, she was diagnosed with protein losing enteropathy. Her protein and albumin levels were very low, she lost weight and you could feel her rib cage and spine when you would pet her. After 4 months of medications and close monitoring, she is starting to turn the corner and get better. Pets Best has been wonderful during the process. All claims have been paid timely and as expected. We thank Pets Best for playing a huge part in hopefully getting our girl back to health.
Insurer: Pets Best
By: Sanford
Claim process was prompt and expected.
The claim was processed promptly, and payment was as expected.
Insurer: Pets Best
By: Russell
Pets Best is clear and fair with claims.
I filed two claims on a Friday. I received my explanation of benefits on one Monday morning and the other later in the week. My reimbursement was direct deposited by the end of the week. Pets Best has been very clear and fair about what they cover and very prompt at handling claims!
Insurer: Pets Best
By: Kathy
Good communication.
Just overall good communication of receipt and process of claim.
Insurer: Pets Best
By: Albert
Easy to submit claim
Easy to submit claim online prompt reply and personal touch from staff. Thank you Trupanion
Insurer: Trupanion
By: Denis
Great Service.
Great Service. Super fast payments and has extensive coverage for many conditions especially recurring ones.
Insurer: Trupanion
By: Tracy
My claim was accepted
My claim was accepted against my deductible with no hassles and I'm very satisfied.
Insurer: Trupanion
By: Carla
Greatest Letdown
Pets Best let me down in the worst way. They used my pet-incident insurance and grouped three of my dogs condition as one incident, therefore monumentally cutting my benefits. I was told if I got supportive letters and medical records, I would most definitely have my benefits extended so I submitted letters from two veterinary specialists, a cardiologist and an internal medicine doctor and they did not overturn the decision. My dog passed away this summer from her illnesses which was devastating and even worse was feeling the injustice of not being given the security I thought I had from her insurance policy. This company will happily take your money and increase your premiums as your dog gets sicker and older but when medical crisis strikes, do NOT expect their support. Animal lovers are the kindest breed of humans and that is who they prey on. I’m so sad, sharing this in memory of my sweet baby Riley.
Insurer: Pets Best
By: Ariel