Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
64,641 total
Other Categories
Claims are processed fast
Claims are processed fast and customer service is friendly and helpful
Insurer: Trupanion
By: Carol
Prompt and fair.
The compensation I received was prompt and fair.
Insurer: Pets Best
By: Andrew
Pre-existing conditions
one was considered a pre existing condition which I consider to be unfair considering he is a puppy. it can't be pre-existing.
Insurer: Trupanion
By: Melissa
good experience with Trupanion
good experience with Trupanion; quick response; adequate coverage
Insurer: Trupanion
By: Judy
Thank God for Trupanion
I thought insurance was just a precaution. Something I would never need. To my surprise she's had on-going urinary issues. Thank God for Trupanion or I would have been forced to give her up. She is my heart. Without Trupanion I would not have my heart. Many people don't want a sick dog so with Trupanion I'm sure we saved her life together’– I've had 3 friends sign up with Trupanion, they are also very happy.
Insurer: Trupanion
By: Karen
I was so impressed
I was so impressed with the entire Trupanion experience! Very easy to submit a claim and quick processing. Exactly what I want and need when your fur baby is needing medical attention.
Insurer: Trupanion
By: Kristine
Awesome Customer Service!
Our 8-1/2 year old Australian Shepherd, Cricket, required major knee surgery due to severed cruciate ligaments which occured (we think) over time. She was a frisbee star and a big fan of the game! Our vet recommended a TPLO - Tibial Plateau Leveling Osteotomy. The surgery was $5000 and the after care includes 8 weeks of Adequan shots for arthritis plus physical therapy which is ongoing. There have been 12 claims so far, and Healthy Paws has paid every claim without a question. The only exclusions are fees entitled "office visits," but that exclusion was clearly stated when we purchased the policy. Cricket is currently undergoing hydro therapy, laser therapy and Bemer therapy which emits electromagnetic pulses at the injury site to stimulate blood flow and accelerate healing. Healthy Paws is covering these visits as well. This coverage is far superior to my own personal health insurance which denies every claim, even those covered by the policy, requiring phone calls and appeals for re-review. I can't say enough good things about this company. In addition, their mobile site allows the customer to take a photo of the vet bill and upload to the site. THAT IS IT! So simple. And lastly, every employee we have spoken with is supremely polite and always asks how Cricket is doing! Truly amazing!! Thank you Healthy Paws!!!
Insurer: Healthy Paws
By: Lucy
Simple, fast, and easy to understand claims process.
This was my first claim for my dog. Processing was easy, and payment made in a timely manner right to my bank account. Unlike another company's policy on my other dog, which pays based on a formulary for the particular procedure, Trupanion pays according to the actual veterinary fee.
Insurer: Trupanion
By: M.
So helpful and friendly every step of the way!
My eight year old cat recently became ill - and at the worst possible time, on a Sunday morning right before his first visit with a new vet. Fortunately, the emergency vet was able to help, and he's back to his old self. Of course, emergencies are expensive. The folks at ASPCA Pet Insurance were great! From walking me through submitting the claim, to answering all of my questions about how long things might take, everyone I spoke to was patient, friendly, and helpful. They asked about how Chai was feeling every time they answered the phone, and listened to all of my questions. My decision to purchase pet insurance was completely validated by on emergency.
Insurer: ASPCA
By: Jill
Pets Best makes it easy to file a claim.
Having insurance for my boxer is such a relief when something happens that requires veterinary care. Pets Best makes it so easy to file a claim And the response and settlement it's so quick. I tell everyone that has a pet or is thinking of getting a pet that the first thing they need to do is sign up for Pets Best insurance.
Insurer: Pets Best
By: Christina