Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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I would not own a dog with having insurance with Trupanion
I have a year old puppy who has had two knee surgeries for two different legs this year (luxating patella). Trupanion has paid both claims plus everything surrounding both surgeries without any hassle what so ever. I would not have been able to afford the surgeries and give my dog a pain free life with Trupanion.
Insurer: Trupanion
By: Greta
Top Notch Experience from Claims to Customer Service
I have the Pets Best "Best Wellness and Wellness" Plans. I had my 6 month old chihuahua spayed on Monday, 10/29/18. On Friday, 11-2-18, I got on my convenient Pets Best app which allows you to snap a pic of your invoice and upload it along with your claim. I did just that and it was super easy and so convenient! I love this app and how easy it is to navigate and submit claims or questions as well as gives you real time updates on the status of your claim(s). I got a confirmation of receipt the same day. The next Tuesday, on 11/6/18, I received an email stating the claim was processed and payment was already being electronically sent to my bank account! WOW! Talk about super fast....within 2 working days my claim was resolved! You can't beat that. Thank you for being so prompt in everything and for making the claims and reimbursement process so effortless. I am so pleased with Pets Best claims and customer service. My experiences so far have been excellent and I can't say enough about it. I highly recommend Pets Best to anyone who is really considering pet insurance.
Insurer: Pets Best
By: Traci
The greatest thing I ever did was get a policy for my dog. With Embrace the claims process was super easy and I had no problems
My dog developed diabetes and a few months later he developed Cataracts. Embrace covered the costs of the insulin and the cataract surgery so my little guy could see again. If they weren't able to do that I might have had to put him to sleep. While blind he was a small shell of the dog that he was and I wouldn't have been able to make him live like that.
Insurer: Embrace
By: Dale
Set Fees Too Low
The fees for different medical problems are too low for what vets charge. Additionally, there are many medical conditions Nationwide doesn't cover, which are not listed on their Website. You have to wait until you get your policy along with the printed list of conditions not covered.
Insurer: Nationwide
By: Dana
Due to low coverage rates, I find that I need to review all claims for accuracy regardless of whether or not it is needed.
While I find that claims are made in a timely fashion and seemingly in line with the scope of benefits, the coverage is lower than I would have expected given the premiums. I find myself reviewing all EOBs for accuracy. Again, I have not found issues but am always surprised how low the coverage is. As there have not been issues, I have not yet been prompted to reach out; I am only sharing my thoughts since the survey asked me to..
Insurer: Nationwide
By: Trevor
I love my pet insurance with a thousand good points and only one bad
I love my pet insurance and have absolutely no complaints except one. Sometimes it takes a long time to get reimbursed. Its not a horribly long wait, average is two weeks, a little long, but not long enough for me to discontinue my coverage with your great company.
Insurer: Nationwide
By: sandra
Prompt service and follow-up
I've been really happy with the service we've received from our pet insurance. It's come in handy several times and we've always received reimbursement within a few weeks of submitting our claims. Would recommend to dog owners.
Insurer: Nationwide
By: Kristen
Major Paperwork Confusion
MUCH confusion with paperwork processing. Nationwide claims processor couldn't locate requested paperwork previously confirmed receiving by customer service plus I have fax conformation for sending. I was told that the claims processor didn't have access to the queue the paperwork was sent to (it was sent to the fax number you supplied). Even though you already had Dr notes for time frames requested, the Vet office assisted me and sent you an overkill of paperwork... 7 years and 45 pages of notes. I just spoke to another of your customers who is experiencing the same paperwork confusion problem. Not good!
Insurer: Nationwide
By: Linda
Awesome!
I have had Nationwide for about 2 years now and I absolutely love it! . I work at a dental office and deal with insurance companies on a daily basis. I see insurance denying claims for no reason, and patients having to pay out of pocket along with the premiums, so I went in with very low expectations. I have never had a claim denied, ever! In fact, it has been such an easy process and my claims get paid very quickly. If only other insurance companies could get on board with nationwide and the way they treat their insured. I have had to call with some questions here and there and am always greeted professionally and respectfully. They are super helpful every time. I have referred my brother for his dog and my good friend and they also really love it! If you are looking for pet insurance, look no further. You won't be sorry with Nationwide.
Insurer: Nationwide
By: Stephanie
Best Pet Insurance Out There
Carlton did some damage to 2 of his toes and was in pain/discomfort. Took him to his regular vet for x-rays/treatment. There were 3 claims and Nationwide took care of them expeditiously, no issues at all. Filing a claim with Nationwide is super easy. I continue to recommend Nationwide to all pet owners.
Insurer: Nationwide
By: Jay