Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Great service and quick claims
I have had pets best for six or eight years on Chester and I have been completely satisfied. The customer service is great and the claims were done quickly. I will most likely use pets best again when I acquire another animal.
Insurer: Pets Best
By: Sandra
Absolutely wonderful.
Absolutely wonderful. My dog had a herniated disk in her neck and had to have surgery. It was peace of mind not worrying how I was going to pay for it. The claim process was a breeze and I received payment within days. I tell everyone how great Pet's Best is.
Insurer: Pets Best
By: Ben
The overall claim submission process is very easy
The overall claim submission process is very easy. They keep you well apprised of the status. My last claim submission was processed and check received in 3 days.
Insurer: Pets Best
By: Charles
the claim process
the claim process was easy and my check was received quickly
Insurer: Trupanion
By: Debra
delivered as promised
Dealing with Trupanion is quick and easy...delivered as promised
Insurer: Trupanion Canada
By: Joan
Excellent customer service.
Excellent customer service. Quick claims pay out Excellent coverage.
Insurer: Trupanion Canada
By: Nicole
Very helpful customer support
Very helpful customer support, no issues in submitting for claims and receiving payments. Honest policy without loopholes
Insurer: Trupanion Canada
By: Cheryl
Trupanion is the best!
My Boxers, Sadie and Frankie have been insured with Trupanion for the past 4 and 5 years. I cannot say enough about what an excellent experience it has been. Their claim process is smooth and extremely efficient. Additionally, when I have had to talk to someone via phone, their customer service respresentatives are always curtious and helpful.
Insurer: Trupanion
By: Karla
Absolutely Disgusted with this company
I have had an absolute horrible experience with this company over the last two weeks. I have only been insured with them for a couple months, but my Bulldog has recently had a partial pulled/tear to his ACL. We have been looking at alternative ways to help him other then surgery. I got in contact with Trupanion immediately to figure out my options. I first spoke to Amber Lavigne and she told me as long as my veterinarian approved the alternate care they would cover it. She was suppose to send over a pre-approval form but never attached it to the email. I then had to contact them three more times over the next week to try and get this pre-approval form. Finally today I spoke to Bonnie Sanchez, just to be informed that what is being recommended for me to do as an alternative healing process (laser therapy) is not covered by my $120 a month coverage plan. I have had to take my boy to three different Vets and pay out of pocket, they don't cover office visits, to get a Veterinarian to sign off on a paper and estimate and now they won't even cover it. And then she informed me they have an exteded plan (never mentioned to me) that would cover it BUT won't now because it would be considered pre-existing with the new plan. At that point I was so frustrated that I wanted to cancel my plan all together just to be informed the can't cancel it on the weekend and someone will be in contact with me in 2-3 business days. I'm sorry Monday is in one day, and I am unhappy with your service and now you're telling me I have to wait longer then Monday to cancel my plan? For this company to act like they care so much about the well being of your pet it sure doesn't seem like it to me. Not to mention all the horrible reviews on here and some how they still have a good star review that is very concerning to me. stay far far away......
Insurer: Trupanion
By: Jennifer