Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
64,657 total
Other Categories
Healthy Paws is amazing.
I don't know where I would be if I hadn't signed up for Healthy Paws insurance. At 5, Tucker, my French Bulldog was diagnosed with Cushing's Disease -- a manageable, but incredibly costly (and nerve wracking disease). The team at Healthy Paws - ESPECIALLY Brian Peterson (this dude goes above and beyond the call of his role - I've never seen anything quite like it) was there for me every step of the way. I won't sugarcoat - it's not easy dealing with insurance companies, filing claims, waiting to get paid, etc -- but HP went above and beyond to answer my questions and help me navigate their system & get more familiar with their processes. They had amazing customer service both via email + on the phone (for both easy conversations & not-so-easy conversations). I can't say enough about Healthy Paws. I am so lucky/thankful that they were the insurance company that I picked for my little guy. HIGHLY recommend.
Insurer: Healthy Paws
By: Tyler
GREAT
The customer service was excellent and claims were settled promptly.. My husband and I are on a fixed income which is why we purchased coverage in the event of an illness. We never want to make life and death decisions for our pets based on money, only on quality of life. We feel very fortunate that our coverage turned out to be excellent.
Insurer: Embrace
By: Diane
Thank you Hartville!
Hartville was slightly delayed processing my initial claim. I called and immediately was connected to a very helpful employee who promised to expedite my case and surely did! The claim was processed within 3 days and since that day all of my other claims have been quick. It’s been hassle free and I can always get help if needed.
Insurer: Hartville
By: Rebecca
Well worth the price
Very pleased with Pet best. They have been there for me. I don’t mind paying the deductible for my dogs. I am so glad they reimburse me for prescriptions and illnesses. My dogs mean the world to me. Thankyou Petbest!
Insurer: Pets Best
By: Theresa
Best pet insurance!
We are so lucky we bought our pet insurance through Nationwide. Never predicted the ongoing allergy problems our beautiful AKC boxer puppy would experience and thankful for the help we have received with our vet bills, enabling us to try remedies we may not have been able to afford. Assistance with the special hydrolized protein food was never expected and appreciated as well.
Insurer: Nationwide
By: Tory
AMAZING!!
Embrace is a wonderful insurance company. I can’t say enough about how they made this emotional and stressful time so much better, mostly because they handled my claim so fast but when I called to ask any questions the representatives always asked how Vader was doing. This insurance company will be the only one, I will ever use and will tell other pet parents how great, Embrace is!!
Insurer: Embrace
By: Lana
So Grateful for Trupanion Pet Insurance
My little dog Roxie went in for a routine teeth cleaning only to find out she needed two extractions. The amazing vet not only took excellent care of Roxie, their office filed the Trupanion Express Claim while I was there and it was so easy and quick. The very next day I received an email with the benefits that were paid and deposited into my account. Just like that! I didn't have to spend any time away from caring for Roxie to deal with paperwork. I can't say enough about my excellent customer experience from Trupanion. I recommend all my friends with fur babies get Trupanion pet insurance today!
Insurer: Trupanion
By: Ann
Need to be more transparent with premium increases
I've had Nationwide Pet insurance for several years now and there are 2 main areas that need to be improved. First, the yearly increase of premium without sufficient explanation needs to change. I've called customer reps to find out why my premium increases and no one can provide a valid reason. This lack of transparency is unsettling. The second improvement that should be made is the process of submitting claims. It's not efficient. Having to fill out a claim form, print it, sign it, scan it and then email back to the insurance company is much too long. There should be the ability to take a picture of the invoice and send it directly via a mobile app.
Insurer: Nationwide
By: Michael
Typically good processing time.
The claim was processed in the typical amount of time considering the holidays. It would be nice if there was an online portal for filling out claims instead of the paper form.
Insurer: Nationwide
By: Ryan
So far, so good!
First and foremost, I have experienced nothing but great customer service. I filed my first claim and it was taken care of quickly and easily as expected. I would score a 10, however some points are lost for the fact that my premium increased after 1 year, substantially. However, because they have great customer service, they worked with me to figure out a way to make it work and for that I am thankful and grateful. The key will be the following years.
Insurer: Embrace
By: Jamie