Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Very good service
Bella has a pinched nerve in her back. Very good coverage and service from Nationwide
Insurer: Nationwide
By: Byron
Nationwide delivers on its promises.
Nationwide prices their products appropriately and competitively. Claims are processed timely and accurately. Customer service staff is always helpful and able to clarify any questions.
Insurer: Nationwide
By: Nancy
What a Godsend Nationwide Pet Insurance is!!!
Finnigan required two surgeries recently. As a retiree from school teaching, Nationwide has helped me pay my vet bills immensely. I couldn’t do it without you.
Insurer: Nationwide
By: Katherine
Now that claims can be submitted with the VitusVet App Nationwide is so much better
Submitting a claim used to be ridiculous. It was a hassle with paper forms, Nationwide always claimed that not enough information was provided. Even my vet struggled to make it work. With the new VitusVet app it's like this service is finally out of the 1990s from a technology perspective. I was honestly considering cancelling the insurance because I hated submitted claims so much. With this improvement, River and I are once again happy customers.
Insurer: Nationwide
By: Adam
Happy that we decided to insure our Frida with Nationwided
Nationwide is a great pet insurance. Ease of opening a claim and requesting reimbursements. Offer best coverage.
Insurer: Nationwide
By: DIANE
Quick response
I was pleased with the quick response and payment on the claims. Thank you
Insurer: Nationwide
By: Pam
Glad to have this pet insurance!
Excellent claim process!
Insurer: Nationwide
By: Norma
Confused
Nationwide has been pretty okay so far for pet insurance. Most things have been covered and claims are processed relatively quickly. My big qualm / frustration is that I am confused why my wellness plan credits (aka coverage of 2 vet visits per year) were taken away from me and applied towards a medical /accident visit. This occurred within the first month of the plan. The dog was taken in for 1 routine visit and then 2 weeks later had a medical emergency and needed to go in for another visit. Instead of grouping this under the medical emergency plan, Nationwide applied this visit to my annual wellness allocations. We are now unable to go see the vet for a wellness visit for 11 whole months (unless we go without coverage). This is both saddening and disheartening that our young 1 year old dog will have to wait to get a check-up because the insurance company decided to play tricks with their coverage & policy. For a company 'that cares about pets'...it sure doesn't seem like it. Alfie will be delayed on his routine shots and check-ups because we cannot afford to visit the vet before the wellness policy resets. Feel free to reach out if you think this situation requires amends and a wholesome solution... (put the pet first)
Insurer: Nationwide
By: Nate
Great Comfort
I love how easy it is to understand my pet's coverage. I love the all wellness care and illness injury is covered. This pet insurance is worth every penny just for the peace of mind that in an emergency I don't have to let finances decide my pet's faith.
Insurer: Nationwide
By: Wendy
Took a ridiculous amount of time to process medical history records before issuing claims created over 4 months ago.
We obtained a policy in November 2018 when we adopted our boy Klaus from the SPCA. We had some medical bills totalling over a 1000 and initially did not receive a single penny due to a lack of medical records. We submitted all medical records from the SPCA on Decemver 15, 2018. Nationwide took the full 30 days to tell us they would need an additional 30 days to process. We waited a full 60 days for a reprocessing of the already submitted claims from December. We finally got paid out the expected amount after our deductible was met in April 2019. I would not recommend this policy to other pet owners. Go with pet plan if you want better service. Totally disappointed with what I was led to believe would be a pleasant experience with a great company like Nationwide.
Insurer: Nationwide
By: Stanley