Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Customer service & claims processing is…
Customer service & claims processing is fast & efficient.
Insurer: Trupanion
By: Annette
6 year customer
I've had this insurance for almost 6 years now. For the first 5 years I thought it might be a bit expensive for my needs, but I was still satisfied overall. However, over the last year, when my pup succumbed to bad allergies, I am especially pleased with this insurance. This company has very quickly reimbursed me, no questions asked, with coverage amounts even higher than what I was expecting.
Insurer: AKC
By: Richard
Ease of getting quote
Ease of getting quote. Clear view of coverage.
Insurer: MetLife
By: Cheryl Cooper
How friendly everybody is how easy it…
How friendly everybody is how easy it is to put a claim in on your pet and the promptness that it’s paid
Insurer: MetLife
By: Mark
I’ve had great experience with Met Life…
I’ve had great experience with Met Life . I’ve been with them for 2 years and they really have been great every time I’ve had a claim
Insurer: MetLife
By: customer
Reimbursemnt too low
Reimbursement after laying out over $1200 was only $109.00 Are you kidding me ? With deductible / fees/ non covered services. This was very disappointing
Insurer: Prudent Pet
By: Intelligentwmn
Stay Away from this company
Stay Away from this company. They were amazing for the first few years but once my dog became ill, that has changed. Today, Pets Best cancelled my pet's policy. No warning, no contact in advance, just a "dear john" email. I did not request this and would not do so since my dog has become diabetic within the last 18months. Pets Best did not have an issue when she was a healthy dog but since she became ill have been slow to pay and customer service went from excellent to non-existent. BEWARE before you sign up!
Insurer: Pets Best
By: Lynne Wible Bollhoefer
Healthy Paws Just Screwed Customers with Senior Pets!
I have been a loyal Healthy Paws Pet Insurance customer for 18 years this year. I've always had multiple pets covered at the same time and have paid Healthy Paws $1,000s over the years to protect my pets. Although I sincerely believe having the insurance has overall saved me money over the years, I just learned that Healthy Paws arbitrarily changed the reimbursement percentage on all pets 7 years and older to 70% from 90%. This makes a huge difference when you have an expensive claim! I have paid for 90% coverage for years and I am livid about this. The 90% coverage is extremely important when pets are seniors! Yet Healthy Paws screwed all pet owners by doing this! I will be researching what agencies I can talk to about this. Since Healthy Paws is backed by Chubb, you would think they would have the money to offer the coverage they have always offered. Maybe this is an indication of financial instability???? I would encourage you NOT to get Healthy Paws pet insurance for your pets, and if you have Healthy Paws, I strongly encourage you to find other coverage if your pets do not have pre-existing conditions. A Seriously Ticked Off Customer
Insurer: Healthy Paws
By: SB
This is our first time having Pet…
This is our first time having Pet insurance for our dog. She adopted Skyla from the Humane Society last July and they recommended it. Skyla had her first dental cleaning in February and needed 6 teeth removed due to lose of bone in the front. I submitted the procedure report and bills to Fetch and they covered $600 of the $1300 bill. We are very happy since we are retired on fixed income. Very happy with response. Linda Henninger
Insurer: Fetch
By: Linda
Trupanion is always there for our dog
Trupanion is always there for our dog! Easy to work with, and quick to pay!
Insurer: Trupanion
By: Diane