Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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You processed the claim very quickly
You processed the claim very quickly, and we received the payment even before our credit card bill arrived.
Insurer: Pumpkin
By: Ashley T.
Quick and easy claim process
Claims process is quickly, easy and the communication process with Pumpkin is customer friendly. Made the right choice with pumpkin for my fur baby.
Insurer: Pumpkin
By: Ajrije
Easy to file a claim online.
Easy to file a claim online.
Insurer: ASPCA
By: Mary Tse
Peace of mind for you!
We have had peace of mind over the past 11 years knowing that our cats were insurance. It has been a while since I filed a claim and I needed help. So of course I try the Chat widget and was surprised to find it manned by a real person. He said to file prescription claims even if I was not sure. It was great. They are paying $82 of $92 Solensia shot that our oldest cat gets. Customer service was great.
Insurer: Trupanion
By: MARY FUGIER
Disappointed with our intake call
Disappointed with our intake call. We were not aware coverage would NOT back date to initial call date - and the initial wellness visit would not be covered that you all required to cover our pet. Now our pet has preexisting and has NEVER had any issues in the past. I would have waited to cancel prior coverage had I known. Supper disappointed, was considering offering as a benefit to our 2,800 employees but after this, decided not to. As the Director of Total Rewards of a large employer, it's experiences such as these that count as first impressions. Kari Alls
Insurer: MetLife
By: customer
This company is a complete scam
This company is a complete scam. I submitted 3 claims that clearly show the itemized costs that I paid at the vet. They said that my claims didn’t show an itemized receipt so they denied my claim 3 times !!! The items are clearly stated so this is when I knew this business was a huge scam! Do not trust them! I will be telling everyone to avoid this insurance company at all costs !
Insurer: Figo
By: Michelle
We have 2 dogs and 2 cats insured since…
We have 2 dogs and 2 cats insured since 1/2025. In March of 2026 the system keeps asking us to provide medical records prior to our ownership! When we signed up in1/2025 we where asked to take them in for exam and we did and sent in all required examinations papers. Several claims went through without problems, until this strange request. We called in and the request are still coming.Please fix this
Insurer: Embrace
By: Dieter Wehner
Healthy Paws Claims Are Quick and Easy
Healthy Paws has been a reliable and trustworthy insurance company for our cats. Their claims process is quick and easy, and they provide detailed breakdowns of the reimbursement amount.
Insurer: Healthy Paws
By: Kurt Belken
Quick service with our claim.thank you…
Quick service with our claim.thank you stan and rosie
Insurer: MetLife
By: stan
Claim Dispute
The amount I received for my claim was half of the estimate. No one on the phone has ever been able to answer my questions about this or other matters. The appeal form does not mention the issue. My vet — who recommended you and owns the practice — has to handle the issue per your appeal form. I doubt he will continue to recommend you to his clients.
Insurer: Trupanion
By: Guest