Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
64,709 total
Other Categories
Poor customer service
I submitted a bill regarding a claim that I have already met my deductible on, yet I was charged for the deductible again. I submitted an appeal and now almost two months later I am still waiting to be reimbursed.
Insurer: Trupanion Canada
By: Courtney
Trupanion has denied claims pertaining to my dog's IBS.
Trupanion has denied claims pertaining to my dog's IBS. He has to be on prescription food for the rest of his life and they will not cover. I have check and other insurers will cover food costs as well as going back to a specialist for rechecks - all of which Trupanion has denied. I am now stuck with Trupanion because he now has pre existing conditions. The customer service department is very good , but they can't do anything.
Insurer: Trupanion Canada
By: Anne
I had to take my cat to vet hospital you only covered the initial first visit expense then there was a needed followup apt.
I had to take my cat to vet hospital, you only covered the initial first visit expense, then there was a needed followup apt. you said your insurance doesn't cover 2nd appointment.. Why not? my cat needed vet services so of course she needed followup care
Insurer: Trupanion Canada
By: Lorraine
The claims process has been quick and have always received the reimbursement into my bank account very timely.
The claims process has been quick and have always received the reimbursement into my bank account very timely. My only complaint with Trupanion is you do not give discounts for multiple pets. I have 3 other cats now that could have been Trupanion customers but I went with ASPCA for them because they gave multiple cat discounts.
Insurer: Trupanion Canada
By: Gail
Worth it!
Easy, fast, worth it!
Insurer: Trupanion Canada
By: Aubrey
Explained everything thoroughly on how to remedy claim and was very empathetic and kind
Explained everything thoroughly on how to remedy claim and was very empathetic and kind
Insurer: Trupanion Canada
By: Seena
Great coverage friendly staff and no limit or penalty based on claims
Great coverage, friendly staff and no limit or penalty based on claims
Insurer: Trupanion Canada
By: Valerie
great customer service!
great customer service! Super easy to submit claims
Insurer: Trupanion Canada
By: Douglas
Quick and easy
I submitted the claim through my vet and received a response and then a check quickly.
Insurer: Trupanion Canada
By: Joseph
Great service
I think you are a wonderful company. The claim process is very easy. You responded very quickly. You covered exactly what you promised you would and the check came very quick. Putting through my dogs claims are a lot easier than putting through our own medical claims. This is a wonderful process we are very pleased with your service.
Insurer: Trupanion Canada
By: Sindy