Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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You guys are great!
Your claims procedure is easy to use, Questions are answered without hassle. Claims are paid promptly. Good job!
Insurer: Nationwide
By: mark
Quick and easy
The claim process is so easy.
Insurer: Nationwide
By: Althea
Good service
I have had very good service. I hope it continues. Every time I submit a claim I think it will be rejected for one reason or another. So far so good. They have lived up to the promises they made when I signed on with them. Keeping my fingers crossed.
Insurer: Pets Best
By: Sharon
Poor customer service
I submitted a bill regarding a claim that I have already met my deductible on, yet I was charged for the deductible again. I submitted an appeal and now almost two months later I am still waiting to be reimbursed.
Insurer: Trupanion Canada
By: Courtney
Trupanion has denied claims pertaining to my dog's IBS.
Trupanion has denied claims pertaining to my dog's IBS. He has to be on prescription food for the rest of his life and they will not cover. I have check and other insurers will cover food costs as well as going back to a specialist for rechecks - all of which Trupanion has denied. I am now stuck with Trupanion because he now has pre existing conditions. The customer service department is very good , but they can't do anything.
Insurer: Trupanion Canada
By: Anne
I had to take my cat to vet hospital you only covered the initial first visit expense then there was a needed followup apt.
I had to take my cat to vet hospital, you only covered the initial first visit expense, then there was a needed followup apt. you said your insurance doesn't cover 2nd appointment.. Why not? my cat needed vet services so of course she needed followup care
Insurer: Trupanion Canada
By: Lorraine
The claims process has been quick and have always received the reimbursement into my bank account very timely.
The claims process has been quick and have always received the reimbursement into my bank account very timely. My only complaint with Trupanion is you do not give discounts for multiple pets. I have 3 other cats now that could have been Trupanion customers but I went with ASPCA for them because they gave multiple cat discounts.
Insurer: Trupanion Canada
By: Gail
Worth it!
Easy, fast, worth it!
Insurer: Trupanion Canada
By: Aubrey
Explained everything thoroughly on how to remedy claim and was very empathetic and kind
Explained everything thoroughly on how to remedy claim and was very empathetic and kind
Insurer: Trupanion Canada
By: Seena
Great coverage friendly staff and no limit or penalty based on claims
Great coverage, friendly staff and no limit or penalty based on claims
Insurer: Trupanion Canada
By: Valerie