Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Consistently good service and coverage from Healthy Paws!
We've had Healthy Paws for 2 of our dogs, and will continue to use them! After being referred by a friend who had our golden retriever's sister from another litter, we knew some of the health risks that come with the breed. Sadly, we lost our golden to cancer at the age of 8. While I didn't think I was ready, my wife and I fell in love with our Terrier-mix at a local shelter ~6mo later. Through the diagnosis and treatment of our golden's cancer, the Healthy Paws team was great! They consistently sent us follow-up 'checking in' emails after each of the diagnosis and treatment claims we filed...personalized notes that really make you know you're working with a team who understands falling in love with your furry family members, and the heartbreak that comes with the diagnosis we received. When we finally had to put our golden to sleep, we got a very thoughtful and personable note from the Healthy Paws team. All the while, they worked directly with our vet to pay for / reimburse us for all the treatments, etc. so we barely saw any paperwork, which would've likely fallen by the wayside given how much we were grieving...! Our experience with Healthy Paws was so pleasant (despite the circumstances), that we didn't think twice about getting the same coverage for our Terrier-mix! Today, she's 3yrs old and never runs out of energy. We've (thankfully) only had to file claims with the Healthy Paws team once or twice with her. Again, on each count, they reach out to check in on our pup and make sure she's having a smooth recovery! Reimbursement checks have consistently arrived within ~1week of claims being filed. And, again, they've been great about working directly with the vet so we don't have to sort out much for paperwork! We've had great experience with Healthy Paws, and will continue to rely on them for our pet policies. Where you see negative reviews because someone bought a policy without doing their due diligence: know what you're paying for and how to use it! Any time I've had questions about what may be covered, payment/reimbursement, etc., Healthy Paws is easy to get in touch with, responsive, and very helpful in helping me have complete understanding of our policy.
Insurer: Healthy Paws
By: WC
Mr.
Reimbursement is easy and unbelievably fast.
Insurer: Nationwide
By: Larry
Baxter's health care is is important to Nationwide
My claims are always handled very efficiently and quickly. The payment is deposited into my bank account within a few days after it is submitted
Insurer: Nationwide
By: Kathryn
You are the BEST!!!!
I have had Nationwide as my pet insurer for 16 years. I have never had a problem. Payment is prompt. I have recommended Nationwide to everyone I see including all the people at my vet's office. They are the BEST!
Insurer: Nationwide
By: Kay
Good
I love nationwide, but am confused why Mocha's eyes are permanently on the list of not being covered.
Insurer: Nationwide
By: Vicky
Reimbursement was timely
Reimbursement was timely and amount was what I expected. No surprises, expenses were correctly covered.
Insurer: Nationwide
By: Linda
Awesome
Thank you for all you do. Claim was filed and return super fast. No issues. Pinto is doing great.
Insurer: Nationwide
By: Cynthia
I will be a nationwide customer for life amazing service.
We were really on the fence about pet insurance as we don't have any financial struggles with surprises but we decided to go with it her first year because it covered wellness and her being spayed. Little known to us would she catch pneumonia her first month and need to be hospitalized and the claim process a nationwide was so wonderful that now we will keep this insurance forever!
Insurer: Nationwide
By: Melody
Underwriting doesn't approve you until you submit your first claim
I applied for this insurance at the end of January 2020 they told me to fax in medical records that I had and I did. They told me that underwriting would be done with my review by the 14th of February. I scheduled an appointment for the 19th. Not only did they not process my payment until after his first appointment but they refuse to cover a pre-existing condition that didn't exist on his original medical records. This is a total scam. They appear to be the least expensive. They appear to cover a lot more than the others. But they will find a way to make you pay more
Insurer: Nationwide
By: Christine
One of the best benefits offered!
I enrolled in the pet insurance 3 years ago and am so thankful. So worth it. It covers some of the preventive vaccinations and medications to a certain dollar limit. And for my dog, she had broken a tooth last year (dental not covered) but since it became infected they covered a large portion which more than paid for my annual premium. And VitusVet is an awesome way to submit claims, and I have all reimbursements direct deposited to my account. Submitting a claim through VitusVet takes about 2 minutes. Also I noticed an improvement in response time to claims, in the last six months I received claims response information in about a week to 10 days. And bottom line, Nationwide helps to ensure that my puppy is able to get the care she needs and is happy and healthy.
Insurer: Nationwide
By: Margaret