Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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MetLife makes the claims process so…
MetLife makes the claims process so easy. I highly recommend their pet insurance products to anyone with a pet.
Insurer: MetLife
By: Susan Shold
Timely reimbursements
You guys handled a previous pet of ours, our dog Sassafras and everything worked very well with the claims that we needed to file before the sweet thing passed.
Insurer: Nationwide
By: Mike Biggers
Filing a claim was easy and fast
Filing a claim was easy and fast - it was processed within 15 minutes and I received my refund via direct deposit within a couple of business days. Overall very pleasant and stress free experience!
Insurer: Pumpkin
By: Elise
Fetch makes me wretch
When the emergency came after my dog was wounded on a field, fetch denied my claim. I had pictures, witnesses a reputable vet, but fetch used some obscure loophole with "an extra tech present for surgery" to deny my claim. It was $2000. Done paying them for nothing. This company only wants your money, this is a scam
Insurer: Fetch
By: Robert Covington
Have been very supportive and easy to…
Have been very supportive and easy to work with. Compensation has been fair and worthwhile investment!
Insurer: MetLife
By: A G
Easy process.Really liked that our…
Easy process.Really liked that our pet's vet was in a dropdown menu.
Insurer: Nationwide
By: Tank's mom
Frustration and headaches
I was very frustrated trying to get the documents that they wanted me to get. I would send information and I would get an email the next day telling me something was wrong with it. This was a fairly serious condition and the invoices were from over a month. I did not always understand what they were asking of me. I cannot begin to tell you how many times I contacted them trying to get everything done. I was extremely impressed with Joyel when we chatted online. She truly wanted to help me. I was so frustrated. We had a fairly serious problem that presented itself during a routine spay. Obviously, the routine spay was not covered under my policy and I knew it. But there was more surgery afterwards. I still don't totally understand why if they have to consult a specialist, it's not covered. Her case was fairly unique. This has been my payout since I first started using Trupanion with my first of three dogs in 2018. I am not sure that I got the date of the spay correct, but I did not want to go back through my notes and lose what I had written. We truly had at least 3 weeks worth of testing that followed that. Eventually they did cover everything except the specialist consult. Otherwise I would have given them a two. And the two comes from just the frustration of trying to get what they wanted in to them for the claim.
Insurer: Trupanion
By: Maggie May
Straightforward explanations of…
Straightforward explanations of different types of coverage. Waiting time explained well.
Insurer: MetLife
By: Cindi Hanshew
Thank you Trupanion
I had to take my dog Tuni to the ER 2 nights ago because she seemed to be in pain and it was not clear why. The whole process was scary. She appears to have a back issue with a vertebral disc problem. We needed x-rays and bloodwork and pain meds. The bill was close to $1600. The ER was able to direct bill Trupanion and this was a huge relief. They covered over $1000 towards the bill right at the time. My baby will need follow up but I am feeling less stressed because of having Trupanion.
Insurer: Trupanion
By: Laura
Great Customer Service and claim are…
Great Customer Service and claim are processed quickly.
Insurer: Pumpkin
By: Evelyn Nijem