Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
64,641 total
Other Categories
I’m Done
I had no problems the first few years.I've been a customer for 8 yrs.Last year or two I could never get the claims for my two dogs approved because you were never satisfied with the receipts and invoices I sent you.Now I had issues with taking the pics on your app. I took the pics over and over again yet they were never good enough for the app even though they looked perfect to me. I called support and had to talk to someone that I could hardly understand.i was told to email them.i did that and finally got one approved and waiting on payment. Got an email today telling me i needed to resubmit the 2nd claim because the email I sent didn’t have the attachment with the receipts. I pulled up my copy of the email and it’s all on there so I resent it.I forgot to mention that my vet had also sent all the info to begin with. I’m waiting for these claims to go through and after eight years I’m done.What I’m paying is way more than I ever get back and I can’t deal with these issues anymore.It should not be so difficult to submit a claim.
Insurer: Pets Best
By: Kathleen Baswell
I have Pets Best for both of my dogs
I have Pets Best for both of my dogs. I recently got a puppy who turned out to be very ill with a liver shunt and I have had no issues with the insurance paying his bills, and honestly, they are a big reason my puppy is getting better! Thank you!!!!
Insurer: Pets Best
By: Jill B
Love it that Trupanion will directly…
Love it that Trupanion will directly pay my pet hospital and tell them immediately what they will pay. Very helpful.
Insurer: Trupanion
By: Sheri
Processing claims on time
Processing claims on time. Very timely email communications throughout the complete claim process.
Insurer: MetLife
By: Mike Kunert
Shady practices
When a rep can’t answer questions, they just hang up. My claim was initially denied because one of your adjusters changed the reason from a covered accident claim (ingestion of a foreign body) to an illness (gastrointestinal infection) despite the supplies documentation clearly stating the reason for the emergency visit. Shady practices to avoid paying for services that my insurance should cover.
Insurer: Pets Best
By: Erin Magaw
Low stress process during the stressful time
Very easy to submit claims through the app. The review process was fast. I received the reimbursements within a week. Overall, very satisfied with MetLife Pet Insurance and glad I got it for my fur baby. Wished I did not have to use it, but so glad I have it when we needed it for sure!
Insurer: MetLife
By: Wen
I am very happy with Pet's Best!
My dog had an emergency and had to be hospitalized in an oxygen tank overnight. Pets Best processed and paid the claim very quickly, much to my relief. I am so grateful for them and would not go back to any of the other insurance companies I have had over the years. The claims process is very easy. It takes about 2 or 3 minutes for me to file a claim online. They respond immediately and keep me updated in the event they need more information. I find the process to be really efficient. The money arrives in my bank account as soon as the claim is processed. No long delays. I am very happy with them.
Claim process was fast and easy
Claim process was fast and easy, highly recommend that folks have all required documentation submitted for fast processing of claims. MetLife customer support is very friendly and helpful.
Insurer: MetLife
By: Leticia