Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Overpriced, Opaque, and Hard to Reach — Save Your Money
I paid over $2,000 out of pocket for my cat Wasabi's dental procedure. When I submitted the claim, I included a detailed explanation supported by my veterinarian's own assessment. The denial I received back didn't engage with a single point I raised — it was a generic, templated response that showed no evidence anyone had actually read my submission. Getting any kind of follow-up has been a nightmare. Online chat and email go nowhere — responses are slow, vague, or simply don't come. I haven't even bothered calling because I already know what that experience looks like. To make matters worse, this policy is riddled with internal fine print that you simply won't catch unless you read every line with a magnifying glass. I previously had coverage through Nationwide, and they covered things without all this bureaucratic runaround. Pets Best is significantly more expensive — and delivers significantly less. Expensive premiums. Hidden limitations. Templated denials. No real customer service. I am furious, and I want other pet owners to know what they're signing up for before they commit to this policy. I am currently in the appeals process. I will update this review with the outcome.
One of the best pet insurance
One of the best pet insurance. It's very easy to file a claim and the payment does not take long. Thank you
Insurer: Spot Canada
By: customer
First time submitting
This is my first time submitting a claim for my Lexi and am pleasantly pleased with the outcome. It is truly worth it to keep you companion healthy.
Insurer: Fetch
By: Ruby
Great response time
Very quick response to our recent claims submissions for our dog that passed over a year ago.
Insurer: Trupanion
By: Diane
Soooo glad we had Trupanion!!
Soooo glad we had Trupanion for our Cavaliers. At only 5 years old, Percy developed cataracts - was essentially blind within a year. Thanks to Trupanion we were able to get Percy the cataract surgery he needed - he's back to his youthful self again - can see the happiness on his face! Thank you Trupanion!
Insurer: Trupanion
By: Peter
I immediately received an…
I immediately received an acknowledgement regarding my claim and the claim was then settled within one day. Great customer service!
Insurer: Trupanion
By: Chief of Police, William
Ollie loves Pumpkin
It has overall been a smooth experience with Pumpkin Insurance so far; from our initial consultation to setting up to submitting our claims. Pumpkin has brought us peace and comfort knowing our little Ollie will have great care when he needs it the most. We are truly thankful!
Insurer: Pumpkin
By: Maria Fernanda
Pets Best Holds High Ratings Here
Pets Best Pet Health Insurance has some of the BEST support staff! Anytime I have needed to call for assistance I have encountered a friendly and knowledgeable individual. I thank them each time for finding resolution in one single phone call. The claim filing process is simple if the system is working correctly. On occasion they have required medical records from our dog’s Veterinary office before they can make a conclusive determination on a claim. This adds time between the claim submission and reimbursement (if the claim is reimbursed). In most cases our claims have been reimbursed promptly and efficiently with the reimbursement being deposited directly into our bank account. Thank you, Pets Best, for doing such a good job in covering a percentage of the Veterinary expenses incurred by our dog. ~ Mary Teresa
Insurer: Pets Best
By: Mary T Vallero
AI ruined Pets Best
They used to have great customer service. Now every claim is read incorrectly and you have to follow up to get things covered. Everytime they tell me it is the program they use to auto read the invoices now and that they have to get it to a real person. After 2 years I’M DONE. I’m putting my younger cats on a different plan that doesn’t have so many issues processing invoices. I don’t care if it is “fast” for the initial review, if it is always incorrect and takes months to fix.