Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Easy Easy
Super easy to file claims through vet, and claims processed quickly.
Insurer: Nationwide
By: John
It was a good experience
Trupanian is an excellent company. They have been very helpful and the claims were processed very quickly. I would highly recommend them to any pet lover.
Insurer: Trupanion
By: Karen
Good value when we needed it
Healthy Paws Pet insurance has been easy to work with and has always covered our claims without any issues. When buying pet insurance, make sure you read the entire policy before purchasing (i.e. things like pre-existing conditions, cruciate ligament exclusions, etc). Many policies, Healthy Paws included, do not cover the actual office visit. However, our bulldog has had several issues and the health insurance policy has covered all of her prescription medications, x-rays, blood work, etc. She recently required an MRI and then 1 week later a major surgery to her knee. Healthy Paws covered both of these which made the decision to pursue treatment SO much easier. Submitting the claim has been very easy (either via app or our vet will fax in the claim) and they direct deposit my reimbursement. Most reimbursement happens within 1 week (the longest it has ever take was 2 weeks)
Insurer: Healthy Paws
By: Jenny
Claims are processed so quickly! Great company!
My claims were processed and paid out very quickly!
Insurer: Nationwide
By: Kathleen
Great experience with coverage for emergency life saving surgery
I was in a very dramatic situation with my dog Zsa Zsa, who was diagnosed with a tumor on her spleen which was threatening to rupture at any moment in her abdomen, leading to death. I was given an hour from the surgeon to decide if to put Zsa Zsa to sleep or perform an expensive surgery that I couldn't afford. In that hour, I was not only able to reach Healthy Paws but a very friendly customer service associate was able to give me enough certainty that the surgery was going to be covered that I gave the go-ahead. Zsa Zsa survived the anesthesia, the operation and the recovery and is now again healthy. And Healthy Paws, after a very quick review, covered the contractually stipulated amount. All in all, an amazing experience. Healthy Paws
Insurer: Healthy Paws
By: Benito
Another easy claims experience
Easy to file, quick acknowledgment and timely turn around and payment.
Insurer: Trupanion
By: Stephen
Although the claim was easy and fast to process it did not cover as much of the visit as I would have hoped
Although the claim was easy and fast to process it did not cover as much of the visit as I would have hoped
Insurer: Trupanion Canada
By: Ann
Put together a great coverage plan!
The specialist I spoke with was amazing! Charisse. She went through all of my options very thoroughly and was able, based on my needs for the puppy, put together a great coverage plan. Thanks SO much!!
Insurer: AKC
By: David
I could not be more satisfied!
The questions I had were answered in complete detail and my claim was processed in record time. I could not be more satisfied!
Insurer: AKC
By: Kathy
After many years of our wonderful relationship with Trupanion we're seeing a new attitude--less supportive much less useful communication resistance or obfuscation in responding to questions about claim denials.
After many years of our wonderful relationship with Trupanion, we're seeing a new attitude--less supportive, much less useful communication, resistance or obfuscation in responding to questions about claim denials. Also, denials are more frequent and poorly justified. They don't want to allow clients to speak directly with those who make coverage decisions or to upper-level managers. They don't want to speak with vets about their work; they want the CLIENT to speak with the vet and then ask the vet to contact Trupanion, based on how the client interpreted Trupanion's questions. What happened to our easy-to-deal-with, supportive insurance company?!?!?!?
Insurer: Trupanion
By: Margaret