Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Great experience!
Easy to submit a claim, quick response and clear explanation of what was or wasn't paid. Love that each claim subtracts from your deductible for that category so if the same issue arises again you aren't starting over, the latest deductible balance is carried over!
Insurer: Trupanion Canada
By: Cassandra
Rusty
The reimbursement is always processed quickly.
Insurer: Trupanion Canada
By: Janice
Trupanion is an excellent company.
Trupanion is an excellent company. I have been with them for almost 8 years now. Never any issues. Extremely fast payments on claims. Forms are easy to fill out and can be sent right from the vet's office. Prompt service, no hassles, extremely pleasant staff when/if you need to call in for questions. Rates are fair and don't increase as your pet gets older. I highly recommend this company to all pet owners.
Insurer: Trupanion Canada
By: Kristine
We adopted and provided a forever home to a young stray kitty who we discovered shortly thereafter has a health issue.
We adopted and provided a forever home to a young stray kitty who, we discovered shortly thereafter, has a health issue. Trupanion has enabled us to care for our much loved addition with ease by providing the coverage needed to assist with the costs associated with x-rays and ultrasounds as well as ongoing medications. The customer service is excellent and the direct payment to the veterinary clinic works well. Thank you Trupanion for being there for us and our little kitty "Hope".
Insurer: Trupanion Canada
By: Wanda
Your care and concern your love of pets and the amazing coverage you offer along with timely payments.
Your care and concern, your love of pets, and the amazing coverage you offer along with timely payments....who wouldn't recommend you! In fact I did....to one of the people who are adopting a puppy from the same place we are!
Insurer: Trupanion Canada
By: Linda
Dora
I submitted 3 claims . 2 a few months back but they texted me in 2 days 2 say they received claims and was reimbursed within a few days . I was very pleased .
Insurer: Trupanion
By: Caroline
It was a lifesaver when my little dog Norton had surgery this summer!
It was a lifesaver when my little dog Norton had surgery this summer!
Insurer: Trupanion
By: Jessica
Helps Your Wallet and Your Pet!
Learning about coverage was easy. Recommended from my vet! Coverage for emergencies which is what I mainly need in case something happens.
Insurer: Trupanion
By: Emily
Thank hod for Adam Altonan
I have Over $9000 out in Claims with you,I called this morning and was hung up on by a gentleman. If I was truly disconnected he would’ve called me back that was the right thing to do.I called back and spoke with Adam Altman.Adam went above and beyond to look into my claimsSending messages to the supervisors to re-take a look at a claim that they’re trying not to pay even though the test results show lab work stating it’s not a pre-existing condition.You need more people to work for years that are a lot like Adam that will look into things and go above and beyond to help people who pay big money to your company to take care of them.Adam is friendly helpful and to be honest I don’t know what I would’ve done if he didn’t look into things and let me know where I’m at.I appreciate Adam kindness going above and beyond Adam gets a 10 star in my book.He did write note for the supervisor to leave visit the claims that they denied I have proof that this is not pre-existing condition.
Insurer: Pet Assure
By: Linda
Reliable!
We adopted our dog at 18months, she was a mess as she wasn't treated kindly by the original pet owners. We went for years and only needed to submit a claim 3 times for minor cuts. I felt that they were reasonably prices and the annual premium increase was minimal and worth the potentials of what we would need it for. Recently our almost 7 year old, active and healthy seeming dog started changing. We experienced what felt like a nightmare when this past month we took her in for what we thought was digestion issues only to discover that she had an enlarged heart with arythmias that needed to be looked into further. While we waited she took a turn for the worst and was sent to the ER vet (PRICEY!) to see a cardiologist and was diagnosed with congestive heart failure and put on a multitude of medications and strict follow up regimen. The easiest part of this whole experience has been working with out insurance. They reimbursed us for 90% of our covered bills and medications to help make what we assume will be her last year of life a comfortable one (the things they don't cover is minimal and very transparent)! We probably submitted close to 10 claims this past month and there hasn't been a single one that we needed to negotiate coverage for not to mention each invoice was direct deposited into our bank account in less than 5 days! Healthy paws has has amazing customer service, efficient billing, reasonable pricing, and has been well worth the affordable monthly premium. If it wasn't for our insurance we wouldn't have been able to provide the care for her that she needed, especially in this financial climate of being a small business owner in the midst of Covid19.
Insurer: Healthy Paws
By: Sabrina