Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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THE BEST pet insurance out there, hands down!!
They always process my claims within 3-4 days at the very most, sometimes it's the next day. The ease of submitting a claim is outstanding. You don't have to have your veterinarian fill out a claim, you can just have them email you the pet records and upload with an invoice-and that's it! The customer service is outstanding! I've had my Chihuahua insured with Healthy Paws for a few years and in the last two years he developed congestive heart failure and started having seizures. He was very sick recently and was referred to a Neurologist, and Healthy Paws emailed me to ask if he was going to be ok and asked me to follow up with them on his progress, then they paid the claims right away. I really can't say enough good things about this company. I've tried another pet insurance company with another dog I have, just because it was a little bit cheaper per month, and they did mental gymnastics to try and get out of paying for a claim. So I dropped them and signed my other dog up with Healthy Paws, you really do get what you pay for!!! I've NEVER had any issues with claims or payments, and I recommend them to everyone who has a pet they love.
Insurer: Healthy Paws
By: Christie
Incredible insurance for peace of mind
After much research, I selected Healthy Paws pet insurance after rescuing my two puppies. Since they were rescues, I didn’t know what to expect from a medical background. I am so thankful for Healthy Paws services, professionalism and responsiveness. They are always very quick to process your claims. My one rescue was only 6 months when we learned she was going to need very expensive elbow surgery. Healthy Paws made an impossible decision so much easier. Without them, we would have not been able to afford the surgery. The ongoing prognosis required ongoing medication, all of which has continued to be covered. I fully expected, as with most human insurance companies, things to get denied or pushed back. This never happened as long as it was under the coverage. They don’t cover exams and well pet costs, but that is what you sign up for as a pet parent. You don’t sign up for making heartbreaking decisions between helping your pet when they are in pain or sick and your finances. Healthy Paws gives you the freedom and independence to make sure you can always do what is right for your pet. Most recently, my same dog had a mass removed and they followed up with a personalized email asking how she was doing. This is a company that truly cares about pets, their customers, and making sure the best care is received. I’m so thankful I found them and I can’t recommend them highly enough. Enroll with them today for peace of mind and you’ll be so glad you did. I hope you never have to use it, but the moment you do, it will be the biggest blessing to both you and your pet. Thank you Healthy Paws for all you have done for my family. I will continue to recommend you to everyone I can!
Insurer: Healthy Paws
By: Rachel
Great Pet Insurance Company!
I’ve been extremely impressed with Pets Best! The ease of filing a claim and getting payment has been a lot easier than I expected. I’ve had to file several claims over the last 2.5 years that my dog has had this insurance and the process has been flawless!
Insurer: Pets Best
By: Tiffany
Simply the Best
After searching through reviews, and pros and cons for several pet insurance options, we landed on Pets Best. Our kids had been begging for a pup for years and it was the only thing on the Christmas list complete with dog food, a dog bowl and a pooper scooper. We found ourselves at a cross way and (reluctantly) gave in. I’m typically not one that purchases additional services if there’s a chance they won’t likely be needed but I’ve heard too many stores of puppies needing surgeries for eating something they shouldn’t, so we intended to keep the insurance for one year. Everything was great until we took her in to be spayed, she came out like a different pup. She wouldn’t sit on her rear, didn’t have much energy, each day that went by was getting worse. We finally switched Drs and found out she was in kidney failure and wasn’t sure she was going to make it. The local vet tried to do 24/7 fluids to force her kidneys to flush the toxins but she barrel rolled and pulled out her IVs. Since they weren’t staffed 24/7 and not able to trust her, I drove her 2.5 hours to the nearest emergency vet clinic. There she was diagnosed with Renal Dysplasia, we were told to put her on expensive food and she would need to have fluids frequently... as well as the fact that she will likely have a much much shorter life. Pets Best had been phenomenal in reimbursing every single claim I’ve put through, in the past six months since being diagnosed we’re close to or have exceeded five thousand in claims. They have reimbursed for every single one. They would have even paid for a kidney transplant (pre-approved), however that wasn’t an option in our case. I truly can’t say enough good things about Pets Best.
Insurer: Pets Best
By: Brooke
Worst scam ever - they don’t take care of your pets!!
I had this insurance company for 10 years and they didn’t pay 1 cent per vet fee even though I paid $30/month. Every claim I made they had another excuse for why they wouldn’t pay and the fees climbed each fiscal. Don’t waste your money or trust on this company for your furry best friend.
Insurer: Petsecure
By: D
excellent
Got my pup in March of 2020 and went with Healthy Paws insurance. Absolutely No complaints. EASY to submit a claim, EXTREMELY fast turnaround in payment. The app is super easy to use as well. Im glad I got the insurance because my pup has been having a rough time this year with some stomach issues. I don't know how future years will be but this year having the insurance was well worth it! Hope yo not have to use it year after year but it is good to know its there, you just never no. My monthly payment isn't too bad either. Comes out to about just a couple of cents over a dollar a day! Worth the peace of mind. The costumer service is excellent. In the beginning (being new to pet insurance I had questions) I called and a representative answered my questions patiently. ALSO, I got a random email from Healthy Paws asking how my pup was doing and hoped he felt better. That was a nice surprise. I am completely satisfied with my choice of pet insurance.
Insurer: Healthy Paws
By: Judith
Simple and easy to start a claim
My vet office put the claim through for me and I immediately got a text that my claim was in review. Within 15 minutes my claim was reviewed and applied and I was able to pay what I owed to the vet and see how much was left on my deductible. So easy!
Insurer: Trupanion Canada
By: Arielle
Highly recommend this insurance. Well
No hassle just filled out the form, provided the billing. Week later my refund was paid to me. Great service
Insurer: Trupanion
By: Nancy
The support and handling of the interaction with myself and my Veterinarian has been excellent when I have a question or a claim
The support and handling of the interaction with myself and my Veterinarian has been excellent when I have a question or a claim
Insurer: Trupanion Canada
By:
Very fair accessible.
Very fair, accessible. Representatives are kind, informed and patient with questions. So easy to submit claims and quick to process them! Owen went above and beyond to help me on the phone last week. He is an asset to Trupanion. If only all companies had such fantastic customer service!!!
Insurer: Trupanion
By: Marie