Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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I wish my own health Insurance was this good
I tell all of my friends that have pets about Healthy paws pet insurance, it really gives me peace of mind every time my dog is sick or hurt. The claims are simple all you need to do is snap a picture of the bill and email it to them, they respond right away that they received it and have begun working on a claim number its paid in less then a week and is direct deposited right into my account. No hassle or worry !!! I do recommend this for all pet owners get it right away.
Insurer: Healthy Paws
By: Betty
Healthy Paws has been awesome for us!
We have a 7 month old lab. His name is Milo. Before we bought our policy from Healthy Paws, I researched several companies. In the end, I chose Healthy Paws. I liked the idea of a small annual deductible and 90% unlimited coverage with a reasonable monthly premium. I definitely made the correct decision as we are very pleased and highly satisfied with Healthy Paws' service. We have used the policy several times since we have had Milo. One of the reasons that I chose Healthy Paws is because it does not have a maximum annual or lifetime amount of coverage. It is uncapped. I am especially pleased with how easy it is to submit a claim, how quickly the claims are processed, and how quickly the funds are deposited to my account (usually within 1-2 days after processing). I simply snap a photo of the vet's invoice and upload it on the Healthy Paws app. Shortly thereafter, I receive an alert that tells me that it has been received. Not long after that, I receive another alert telling me that it is being processed. Lastly, about a day later, I receive a final alert telling me that the claim has been processed. I click on the link to see the details of the claim and what was covered. At the start of the policy, we had to submit Milo's initial medical records to Healthy Paws. Since Milo was a puppy, they wanted his full shot records and initial vet examination notes. Once I submitted that info, all claims have been processed without the need for any doctor's notes. I simply upload the photo of the invoice and the claim is processed. That simple. Once last point, Milo recently had to undergo some expensive testing because he was experiencing prolonged diarrhea and vomiting. The bills from the vet were covered by Healthy Paws saving us a very large out of pocket expense. Milo is doing much better. It appears he had a bad reaction to something he ate. Healthy Paws actually sent us a personalized email asking how Milo was feeling. We felt that was pretty special. Without hesitation, my family and I strongly recommend Health Paws!
Insurer: Healthy Paws
By: Jim
Best insurance company ever
I've had my babies insured with Healthy Paws since 2015, and for first couple years I thought about removing it because we hadn't used it. So glad we didn't. Three years ago one of my boys had to have TPLO surgery and we just didn't have the upfront money that you're supposed to pay. After speaking with my vet and Healthy Paws they agreed to do a direct pay. Day of surgery came and they were true to their word, what's more they sent the payment over within 24 hours of receiving final bill. What's more they follow up with me via email and phone to see how Chance was doing and even sent him a get well soon post card. Most recently we've also had to get two growths removed on Chance. Again, the level of service has been great, my claim was completed within 72 hours of me submitting the claim. What's more, they've even followed up to check how he's doing since then. I wouldn't change this for the world. I can say that with the health scares and costs we've incurred with both our boys (they're both in physical therapy) the last thing I've had to worry about is whether they're going to cover things or if I'm going to have to argue for reimbursement. Even though our premiums did increase a bit this year, I still wouldn't change them. The level of care they show for pets is all worth it.
Insurer: Healthy Paws
By: Catherine
I pawsitively recommend this insurance!
Ryker here, a golden retriever. Gonna be 2 in December. My human saw dog insurance mentioned on some pet pages on social media and heard about Healthy Paws. She said it was an easy app to download and got a quote that seemed reasonable. She decided to go ahead and get it but hoped it was never needed. Fast foward six months and my human got some scary news from that vet lady. She took some x-rays and took some blood. Vet lady said I had a suspected liver shunt. Then my human found out from more tests that it was an expensive surgery. What a relief it was to have Healthy Paws so she didn't have to worry as much about the cost and could focus on getting me better. My human took my furry country butt to The Big Apple for surgery on a Tuesday. I got to leave with her on Wednesday and she easily submitted the bill with the app. The following day, my humans were driving me home and got a message from Healthy Paws as to how much they would be paying and that a check would be cut in the next few days. They raved about how great this was and how thankful they were to have Healthy Paws. Melissa Woodrow For Ryker
Insurer: Healthy Paws
By: Melissa
Insure your pet with Healthy Paws at adoption
Healthy Paws has been a wonderful insurance provider for our pet family. We are huge animal lovers and currently have two Boston Terriers and we also had two other Boston Terriers that have since passed away in 2016 and 2018. Every single one of our dogs has been covered by Healthy Paws insurance and the claims process is incredibly easy and super smooth, unlike any other insurance company that I've ever dealt with. In addition, they have covered some expensive procedures on our pets and always allow us to make the right health decisions for our pets based only on their quality of life and not the cost of health care. I cannot express how much this alone has meant to us. The staff at Healthy Paws truly cares about your pets as they will even follow up with you on how they are doing. I really wish I would have known about them sooner so that we could have had insurance on our other two from their date of adoption. Moving forward, we will always be insuring our pets with Healthy Paws starting on the day we adopt them. We have introduced four of our friends to Healthy Paws as well through the years and they have all had similar experiences. Thank you so much Healthy Paws for being such an amazing company!
Insurer: Healthy Paws
By: Natalie
You care, and so does Trupanion.
My dog has been insured with Trupanion since 2008. Very reliable company. Good to deal with. Quick claims processing, fast response to questions. Friendly agents.
Insurer: Trupanion Canada
By: Laura
Review of service acct TU0002110833
Excellent customer service and feedback on status of pre-approval and claim forms. Excellent and thorough analysis of claims.
Insurer: Trupanion
By: Clay and Mary
Fast & easy
It's fast & easy. i received my cheque via mail in about 3 days.
Insurer: Trupanion Canada
By: Shana
Great service from Trupanion
Our maltese was neutered and had complications because a testicule was embedded inside near a kidney. The extra costs of the operation, which lasted 3 hours according to the vet, was paid (90%) less the deductible. Trupanion handled all the paperwork with the Vet Hospital.
Insurer: Trupanion Canada
By: Raymond
The coverage is misleading.
The coverage is misleading. I had the month free and from my understanding (after talking to a representative on the phone) was $250 deductible with 90% coverage. On a vet bill of 1452.40 out of pocket I paid 867.33 so I'm assuming there were many items/medicines/treatments that were not covered by the insurance. I mean at least I didn't have to pay the full amount but I sure a heck didn't expect to pay as much as I did with this coverage. Customer service was great, friendly and helpful. Coverage was not good. For that reason I would not continue with the coverage and would be very unlikely to reccomend.
Insurer: Trupanion Canada
By: Paige