Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Customer Service Excellent!
Customer agents were VERY friendly and helpful. My claim was processed promptly.
Insurer: Pumpkin
By: Sylvia
Always a good experience
I've been with PetPlan/Fetch for over 20 years, covering all my dogs, and my experience has always been positive. My most recent claim was handled just like the rest — whether big or small, they review and pay quickly. Thanks, Fetch! You make the sometimes-difficult decisions so much easier.
Insurer: Fetch
By: Dawn
Terrible Customer Service
I’m extremely frustrated with how long this claim is taking to process. We submitted all of the information, they refunded us off of something that was free (which means they didn’t even review it properly), said we couldn’t get anything back from any of the other services (which is not true because his previous allergy shot was covered). After sending an email, I now get emails saying our claim is missing info. So it went from being fully processed to now missing stuff and I’ve uploaded the documents they’re asking for yet I keep getting the same email. I’ve emailed them now twice asking why what I’m sending is now working and no one is responding. I am very disappointed because this is such a headache.
Insurer: MetLife
By: Amy
Claim reimbursement
It's been about a week since I sent Vet bill for my dog Ranger. Still haven't received anything on the claim I sent in.
Insurer: ASPCA
By: Frank Isla
Seamless process
Seamless process. The services Embrace offers are next to none. I feel comfortable that no matter what happens my service animals will be well taken care of. The timelines of claims is what I was most impressed with. The communication during the claims process always keeps you in the loop to know where you are in the process. I would advise anyone to get their wellness plan.
Insurer: Embrace
By: Gary
Responsive and quick reimbursement
The company is very responsive to claims. With this current situation, Charlie required 3 appointments to receive the treatment needed. All 3 claims were reviewed quickly and reimbursed in a timely fashion. I wish human insurance was this good!
Insurer: MetLife
By: Karen
Pumpkin Saved The Day
An unexpected medical issue landed my Golden Doodle in the hospital for emergency surgery. The surgery and five day hospital stay were expensive but Pumpkin Insurance totally eliminated the financial stress of the event. Filing the claim could not have been easier and reimbursement was literally available in my bank account in less than 2 hours. I chose Pumpkin for my pet insurance 4 years ago based on published recommendations. Now I know from personal experience that I absolutely made the right decision in choosing Pumpkin Insurance.
Insurer: Pumpkin
By: Bob
It's very easy to file a claim.
It's very easy to file a claim. The response time is very fast. Then the $ was in my account within a couple of days.
Insurer: MetLife
By: Lorraine
The instructions made everything easy
The instructions made everything easy. I thought it was going to be very difficult. Everything was handle through the ap. Easy to upload your info and they had a quick response on my claim.
Insurer: MetLife
By: NIOMI GUTIERREZ-CARTWRIGHT
Great experience
I am so thankful that we have insurance for my best friend and Pets Best has come through with reimbursement from claims quickly and efficiently each time. Let's hope this continues! I received one email for one of the claims asking for more information which I provided. Everything was handled as it should have from there. Thank you!
Insurer: Pets Best
By: Bagels