Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
64,657 total
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Good experience
Good experience, easy to use website and responsive with the claims.
Insurer: Spot
By: AT
Easy to submit claim
Easy to submit claim. Very fast turnaround on decision and payment
Insurer: Spot
By: Laurence Crink
Easy and straightforward process to…
Easy and straightforward process to submit claims with documentation. Fast processing and reimbursement. A+
Insurer: Spot
By: Chad-MN
Denial of eligible claims
There have been instances where eligible claims were denied and it was only because I called to query that I was told it was being “reviewed” by a machine, I assume AI. Because I called the claim was reviewed by an actual person and approved. It also takes several days sometimes 3 weeks before a claim is addressed. Neither of these occurrences is acceptable.
Insurer: MetLife
By: Karen
Clear and easy to use
It’s easy to submit my receipts and see where in the process my claim is. The policy it’s very easy to understand and see what is eligible for reimbursement and what isn’t. I am very happy with this plan and would recommend this to anyone looking for pet insurance.
Insurer: MetLife
By: customer
We enrolled a month ago and cancelled after 28 days
We enrolled a month ago, and we cancelled our policy 3 days ago. Pls pls read the fine print. They don't reimburse 80% as they promised in the quote.
Insurer: Fetch
By: Allan
I am very happy with Spot insurance
I am very happy with Spot insurance. My cat became very sick unexpectedly. Her bill was pretty high. I can appreciate the refund from Spot. This insurance is worth having.
Insurer: Spot
By: Jaretta Lindsey
Sincere interest with my pet
Sincere interest with my pet. Quick reimbursements.
Insurer: Healthy Paws
By: Wendy Rosen
Frustrated
I have been working with you guys to get a claim paid for over a month now. Everytime you requested additional information, I responded with that information far within the allotted time given, yet you still denied the claim for not responding to your request. So Frustrating. Now over a month later I am still trying to get the claim reviewed. Not the best experience.
Insurer: MetLife
By: Mike M
Purchased Health Insurance When Sierra was a puppy
I purchased health insurance for my beagle puppy, Sierra, when we got her. I did this because I wanted to be sure that her potential ailments when she was older would be covered. I never thought she would be having major problems when she was only four and a half years old! Healthy Paws was wonderful about covering the expenses for various tests that she had to have and never questioned the Vet's recommendations for these tests. They have always promptly paid for these tests. She is now hopefully going to recover and be back to her normal perky self.
Insurer: Healthy Paws
By: KATHRYN WINTHROP