Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Filed multiple claims for ER visits for my 1 year old puppy that all took place within a week. It took them almost a to payout any claim at all and when they did, they barely covered it. To be exact, they paid 1/3 the expense at most. They found any reason possible to deny coverage of medications, office visits, etc. Not happy with this insurance at all.
Insurer: Pets Best
By: Colton
Rapid response to reimbursement for …
Rapid response to reimbursement for treatment for our dog
Insurer: Spot
By: Anastasia Kazarian
Very happy with everything that is…
Very happy with everything that is covered for our boy Winston.
Insurer: MetLife
By: Nicole Mayer
Spot makes the claims process quick and easy!
Spot makes the claims process quick and simple. When I provide the necessary input, my claims were settled fairly in a day or two. Outstanding service, and very simple.
Insurer: Spot
By: DT
They processed the claim quickly
They processed the claim quickly
Insurer: Spot
By: Clair Reed
Frustrating experience for one of our pets despite years of coverage
We’ve had MetLife Pet Insurance for our three pets for several years. Our dogs’ claims have been fairly standard, and the new website is an improvement that makes tracking submissions a little easier. Unfortunately, our experience with our cat has been extremely frustrating. Despite multiple veterinary evaluations confirming his issues are not chronic, MetLife continues to classify them as chronic and pre-existing to avoid coverage. We have not received reimbursement for any of his conditions and are now working with the California Department of Insurance to resolve the matter. MetLife has even gone as far as denying coverage for a medication that is not directly associated with the condition they labeled as chronic. MetLife can and should do better in providing fair and transparent coverage for pet parents who have medical documentation to support their claims.
Insurer: MetLife
By: Customer
My claims were processed quickly.
My claims were processed quickly.
Insurer: Healthy Paws
By: Melissa Gentile
Crucial as your pets age.
My little boys, Stewie and Shane, father and son Chinese Crested's were covered with Pet's Best the majority of their lives. As they got older the medical bills increased as they tend to do. Medications and medical procedures became a part of life and that is when Pet's Best truly showed its value. Other pet parents and veterinarians highly recommended Pet's Best when I asked around about pet insurance and now I know why. You can tailor the coverage and deductibles that are right for your finances and when you actually have to use it the claims process is very straightforward through your Pet's Best account online, and the customer phone support people couldn't be more caring, helpful, empathetic and knowledgeable. Stewie and Shane have passed over the rainbow bridge, and while I am crushed emotionally, Pet's Best has made the financial part much less crushing. I will recommend this company to all pet parents for the rest of my life.
They paid our dog's claim pretty…
They paid our dog's claim pretty quickly after we filed the claim.
Insurer: MetLife
By: Karen Halse
Metlife was very efficient
Metlife was very efficient. Reviewed our claims quickly and we were very satisfied with the results.
Insurer: MetLife
By: Jill and Cody