Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
64,657 total
Other Categories
Overall
Overall, I have a great experience. My only complaint would be the amount of time the claims are being approved. I think that it would help for a faster turnaround and having the reimbursements over to us quicker.
Insurer: MetLife
By: customer
They do not cover much
They do not cover much. Pre-existing conditions, like being a senior dog who has had joint pain before can cause them to not cover medication. All claims require not only the itemized bill (understandable) but also doctors notes, even when it's routine and no outlandish charges are present. Not worth the money they charge in my experience. We certainly are not renewing.
Insurer: MetLife
By: Disappointed Dog Mom
Its always easy to submit a claim and…
Its always easy to submit a claim and it is super fast to receive an answer
Insurer: MetLife
By: Efrain T Collazo
Quick reimbursement
Quick reimbursement, easy app to submit claims
Insurer: MetLife
By: Sara
Metlife app and website...
I tend to use the metlife app for almost everything. Overall the app and website have improved over the last year, but still have some hard points. When I submit a claim, I can now get a little visibility into the status, but not a lot. I have recently submitted an appeal and that just disappeared from my app. When I contacted customer service, they told me that it is automatically completed, but the customer gets no visibility into the process. It can also take approx. 45 days. I think the app should have a small box to check if the claim is for a previously approved condition, or new. Also there should be a small box that allows comments so we can additional pertinent information.
Insurer: MetLife
By: Amy
No surprises!
I’m extremely pleased with the policy purchased for our rescue pug. No surprises, everything paid as agreed. Couldn’t be happier!
Insurer: MetLife
By: j s
Great service and benefits
Really easy to submit a claim, quick turnarounds and I am happy with the benefits
Insurer: MetLife
By: Devan Kovach
Fast, proper service
Fast, proper service on my claim.
Insurer: MetLife
By: James Harris, Union, NJ
Experience hasn’t been good at all
Getting them to pay claims is horrible. Even with the medical records sent several times they still send email(s) saying they don’t have them and it’s taking several months to get claims Even though the invoices, medical records were sent in within a week of the services being rendered.
Insurer: MetLife
By: Carri
Highly recommend
They have always been fast with reimbursement. I've been using them for about 3 years now and have no complaints. Highly recommend.
Insurer: Pumpkin
By: Kimberley Thornton