Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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The process for reviewing a claim and the need for medical records from the vet
I received several emails that more documents were needed. I did scan and email my receipts but it seems medical records need to be requested by Fetch Pet from the vet’s office. I really don’t know if veterinarians have any staff person delegated to working with insurance providers in order to provide the records needed. The emails to me about documents needed seemed unnecessary. I think one email to your customer is sufficient-explaining the claim is being reviewed and medical records have been requested by Fetch Pet. Thank you. I am a new insured, and have never had pet insurance for my pets before. Please accept my input as an objective comment. It is not meant to be critical. I am very grateful for this coverage.
Insurer: Fetch
By: Camille
Filing the claim
Filing the claim, for my dog was very easy and successful!
Insurer: Trupanion
By: June
Worth the coverage!
I’ve had Trupanion insurance on my dogs for years. I’ve been blessed that the lab never needed to use it but lived a good life. The Havatsu has only needed it in this year. His dental extractions were denied even though he always had good dental hygiene but began having issues from a malformation in his bite. Trupanion was great in getting his records as best they could. Many of the vets he had seen for regular checkups and vaccines were closed after the pandemic. This latest issue was covered and even though we don’t have the final results yet he is doing well and Trupanion is working directly with the specialist’s office. Thank you.
Insurer: Trupanion
By: Kelly Sparks
My Samoyed has had a rough year :(
My Samoyed has had a rough year with a bone infection. MetLife Pet Insurance has been awesome in paying my claims. I had reservations about the service since I was new to MetLife Pet, but they have been efficient and reliable for all my claims. I would highly recommend them for pet insurance!! Everyone should have a policy. I never thought I would need it, but like humans, life happens!
Insurer: MetLife
By: Catherine Whited
Timely customer service
Roslyn (ext. 6299) was patient and supportive in helping me select a quality plan for my pets. Nationwide was the most transparent insurer when researching bird/exotic policies and provided the fastest customer service.
Insurer: Nationwide
By: mmorales
I receive reimbursement quickly
I receive reimbursement quickly. Thank you all!
Insurer: MetLife
By: PATRICIA Casale
Ease of handling claim and clear and…
Ease of handling claim and clear and understandable coverage
Insurer: Trupanion
By: Penny
Extremely disappointed with Figo Pet…
Extremely disappointed with Figo Pet Insurance. I filed a claim for a simple visit, which is clearly covered by my plan. Instead of processing it, Figo ignored my documentation and denied the claim without any explanation. The veterinary clinic confirmed that the issue happened only because of a name mismatch (my dog’s legal name vs the name I use daily), but after receiving the corrected invoices Figo still refused to reimburse anything. Customer service kept ignoring follow-ups, and instead of helping, they tried to upsell me on staying as a customer. Because of this experience, I decided to cancel my policy. Very poor communication and zero accountability. I do not recommend this company.
Insurer: Figo
By: Ruslan Priakhin
love how easy it is to file a claim!
love how easy it is to file a claim!
Insurer: Trupanion
By: Deborah
Facility in the process of the claims…
Facility in the process of the claims and good communication and clarity.
Insurer: Fetch
By: Eva Haydee