Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
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Easy Peasy! I love Pet's Best!
Pet's Best is affordable and so easy to deal with! The claims process is easy and fair! Buddy and I thank you!
Insurer: Pets Best
By: TINA
Pets Best saves the day!
For years I did not buy pet insurance. When we got Brinkley, we decided to do it. Best decision ever! Pets Best has saved our pocket many times! He has had several yeast infections that have been quite costly. Pets Best pays the claim quickly and correctly. They save us hundreds of dollars for those visits. Everyone needs pet insurance!
Ron/Spin
Pets Best Insurance is reasonably priced. Their claims processing is very easy. The turnaround time is just days not weeks like some pet insurance. I would highly recommend them.
Pets Best insurance is priceless!
During the past few years my senior dog who has been my best friend and companion in retirement has developed several treatable but rather expensive veterinary care issues. While I sometimes felt like his Pets Best was kind of pricey when he was younger and really rarely used it, I'm now so glad that I kept his coverage and Pets Best has really been there for us giving me a few more years with him I probably couldn't afford without it. It will be hard to finally let him go, but it would be unbearable to think I might have had to put him down just because I couldn't afford his vet bills. Thank you Pets Best for the extra time with my best friend!
Came back to Pets Best after 2 other ins co fails
I started with Pets Best 9 years ago. Although I was satisfied working with them, when rates went up, I switched to another recommended pet insurance company. After a year and a half with them, I switched to yet a different recommended pet insurance company. What I found is that both recommended insurance companies tried their best NOT to pay out any reimbursement. They did gymnastics to ensure that they paid nothing. When I finally switched back to Pets Best, what I saw is that Pets Best does the hard work (the gymnastics) to fairly apply the policy standards to each claim. I feel so much better served by this insurance company compared to the other two. I should never have left Pets Best, but I just assumed all insurance companies would be the same. I'm a loyal customer now, for sure.
Insurer: Pets Best
By: Claire
Pets Best IS The best!!!
Signup process is user-friendly, conditions, the rules are clear and explained well when they process the claim, fast claims processing. Buy the full wellness package it is worth every penny and more even for healthy dogs! I have had other pet insurance carriers who hide the whole facts about their payout policies, so always dig into the fine print if you aren’t going to use Pets Best!!
Excellent
I’m so glad to work with Pets Best Insurance. Their premiums are fair for the coverage,. My poodle has seizures and has multiple vet visits with her neurologist, regular vet (now called The Vets Mobile services),, and even random Emergency visits. Pets Best has been excellent with claim handling and reimbursements. They even help cover the multiple medications and refills for my girl. Ease of mind and comfort in knowing I’m not alone financially is a good feeling. Pets Best provides that for me. I can’t say enough how much I appreciate their services.
Happy to know we're covered!
There may have been claims I could have filed before but for some reason I thought I purchased only catastrophic coverage. I was telling a friend about my coverage and noticed it covered sick visits too. I work in insurance - I should know to read my policy! lol! I chose Pets Best because of the option of unlimited each year and their costs were close to the same as others that limit illness or injury to $1,500 or $2,500 a year. You know a torn ACL or other major thing could break the bank. I have a friend whose dog tore their ACL twice! I filed my claim for a trip to the vet when Olive had a cyst on her side and it even burst between the time I made the appointment and the day of the appt. I knew the cost and prescription would be under the deductible so I wasn't worried about a time-frame. They still handled it relatively quick, like a few weeks and even emailed me during the process. It's nice to know that they will be there with us if anything ever happens but I sure hope it doesn't! Pet's Best really has given me peace of mind!
The inception of the policy was anything but smooth
This policy was supposedly a VIP policy for costco members. They could not correct the address. Two phone calls placed to customer service resulted in wait times for over 8 minutes each. Hold times for info another 10 plus minutes. Received several emails asking for records and a waiver that would cost money for an office visit. This is probably the worst member deal at Costco. I have cancelled this policy by day 5. The representative would not refund the $15 enrollment fee. I could only imagine how awful the service would be after the 30 day mark. Shop around.
Blessing's Knee Surgery
When I initially chose to enroll with Pets Best, I was uncertain about the extent to which the policy would cover a significant claim. However, I was pleasantly surprised by the outcome. My dog, Blessing, required an extensive and costly knee surgery. Despite the high expense, the procedure was necessary, so I decided to put the insurance to the test. To my relief, the claim process was smooth and efficient, and I was reimbursed for nearly the full amount, minus the applicable deductible and co-insurance. I encountered no issues throughout the process and found Pets Best to be reliable and responsive in a time of need.