Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
23,540 total
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Bad business practices
We received a notice that our 24hour Pet Watch was transferred to Hartville - they downgraded our coverage and tripled our monthly premium for the two cats from $137 to $392. There is no account information, no way to see details. We received no notice prior to this email. We can’t even cancel the insurance. That this is legal in the US speaks leagues to why everyone is so pissed off. Businesses are run poorly and they cover their lack of management ability by treating their customers poorly, overcharging while failing to provide value and engaging in other unscrupulous behavior.
Worth it to have the little guy covered
I like that there are yearly reimbursements for wellness appointments, vaccines, dental cleanings, etc. Payouts are quick and I'm glad we have our little guy covered.
Insurer: Spot
By: Hannah Allen
This was easy and what I like is that…
This was easy and what I like is that it covers both of my pets and I don't have to get multiple policies for each pet!
Insurer: Prudent Pet
By: Tracey Ninivaggi
I thought I would get more reimbursed.
I thought I would get more reimbursed.
Insurer: Spot
By: Toni Martindale
I have had metLife pet insurance now…
I have had metLife pet insurance now for some 7 years / two different dogs and it has been very worthwhile - but will say when i first subscribed it was for catostrophic purpose and was $35 a month i am now more than triple this cost for same coverage and a deductible of $250 -for 5k - I do think it has gotten pricey - and hoping that the renewal isn't double this year what i pay now because i will have to seek other companies -
Insurer: MetLife
By: Valued Customer
French Bulldog parent, Happy Customer
We purchased our policy for our French Bulldog when he was 6 weeks- or so- of age and we had it until he passed away. The terms of our policy were easy to understand. When I called for clarification about a claim- the customer service representative was helpful and knowledgeable. 9 times out our 10- the app was easy to use to submit claims and check on their status. The text alerts were very helpful and welcomed. Email communication of the claim processing was also helpful. We appreciated the email from PetsBest when our little guy passed away unexpectedly. I have found Pets Best so easy to work with and so reasonable- that I recommended them to a new French Bulldog parent that I met in the pet store. She was not aware of the need for pet insurance when becoming a French Bulldog parent. Our experience has been so good- that I also recommended Pets Best to a coworker who was wanting to purchase insurance- as a gift- to her daughter for her new mixed breed puppy. Thank you, Pets Best for being so easy to work with for the past 4.5 years- it was a nice, unexpected, surprise.
Insurer: Pets Best
By: Holly R
Consider an Alternative
Rates have gone up twice in less than two years, and the coverage is abysmal. $50 coverage for a $130 checkup?? I've been paying $80 a month for almost two years now and am seriously considering switching.
Insurer: Spot
By: Anthony Scerri
Great experience
Great experience. Payment quick and easy. Very pleased with this company
Insurer: Pumpkin
By: Michele Lacina
Dog insurance made easy
The claims process is easy and the prices are comparable to others. I have had no issues.
Insurer: Spot
By: Gigetta Spear
My question was never answered as to…
My question was never answered as to how do I report visits to Pumpkin for reimbursement. Maybe if someone would contact me with an answer I could give a better rating. If not, I’ll be cancelling with Pumpkin and looking elsewhere for pet insurance. The amount I’m paying in insurance monthly would be better used as savings for when my boys need to visit the vet.
Insurer: Pumpkin
By: Wendy