Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
23,536 total
Other Categories
This insurance is very good
This insurance is very good, but pricey.
Insurer: Pumpkin
By: Lynn
They have been raising the montly rates…
They have been raising the montly rates and have not let me know.
Insurer: MetLife
By: customer
Raised my rate 300% ($450/mo) So now I…
Raised my rate 300% ($450/mo) So now I either treat my cancer or pay for my cat's illness. Then they have the nerve to ask for a review. Ok, you got it. Healthypaws has a class action lawsuit against them in every state they provide service. Please feel free to email Healthypaw's CEO Paul Morrissette about what an absolute D he is. You can find his email online very easily.
Insurer: Healthy Paws
By: anon
Our dog has had several health issues…
Our dog has had several health issues in his nearly 6 years of life, including a rare condition that required surgery and medication for the rest of his life. He also recently had to have knee surgery, which was quite expensive. We have had only the best experience with Healthy Paws - our dog would be in a very different place without our insurance!
Insurer: Healthy Paws
By: Natalie Hotchkiss
Do Not Trust!!!
I recently went through one of the most terrifying and stressful situations and had the misfortune of having Pets Best as my insurance company. First, they took well over a month to even confirm if they would approve or deny my claim. Which, in the instance of finding out my dog had cancer I did not have the luxury of waiting. I needed to move quickly on to the next steps of seeing specialists and get a treatment plan going. I have insurance to be responsible and elevate these stressful situations, but they did nothing but add to them. I was meeting with specialist and going over plans all with the added stress of wondering if this will be approved or denied. I finally find out that I was denied bases on "pre-existing condition". How can this be a pre-existing condition if he has never had cancer, and he has never been seen for "cancer like symptoms"?! Then when you call to speak with someone about the claim they give you no information other than you can appeal. I have never dealt with an insurance company that was so inefficient and untrustworthy. My previous insurance was quick, efficient, and easy to deal with. I would have stayed with them if they did not discontinue my plan in my state. DO NOT TRUST THIS COMPANY!!!
Insurer: Pets Best
By: Sarah
Mixed Review
The service and customer support is excellent. Our dogs claims are paid promptly and I can always call and get a person on the phone without going through a tedious automated phone routine. However, the premiums have increased 30+% per year for 2 consecutive years!
Insurer: Trupanion
By: Steve Smithcustomer
The claims are easy to fill out and…
The claims are easy to fill out and payment is pretty quick. I do wish we got more back or had more options for dogs that came to our homes a little later in their life.
Insurer: Spot
By: Anna Marie Lawson
The pre-existing clause is not clear
The pre-existing clause is not clear. My claim was denied due to "Pre-existing condition. There was no diagnosis at the prior to the insurance start date. The diagnosis was made at the time of his visit. If there was no diagnosis prior to the start date of the insurance, how can it be a pre-existing condition. Thinking about cancelling policy all together. I did read through the all of the policy documents and restrictions, and the wording is not clear. They just want your money. There is no compassion for the pet. Highly dissatisfied. Think carefully before using Pumpkin Pet Insurance.
Insurer: Pumpkin
By: Maria Sowers
Great prices and excellent explanation…
Great prices and excellent explanation of coverages and cost.
Insurer: MetLife
By: Kathy M
Loopholes and Let-Downs...
It was at least a 4-star prior to actually needing them for larger issues. My corgi is 7, has been at a healthy weight and diet her whole life. No hereditary issues. Biggest concern we went to the vet for was a sprained knee a couple years back and a root canal from a tooth fracture a while ago (this was a result of chewing of those nylabones which have been banned from our house since). Everything else was routine. We moved states so I called to update our address. My premium actually dropped by almost half which was awesome. Two weeks later they DOUBLED it from there at the policy renewal. I called to ask for an itemization of costs being factored and was denied that information. They gave me the BS excuse it's inflation and rising vet costs and area etc... so in 14 DAYS inflation and vet costs doubled?... A couple months later end of 2025, we go in for a cleaning and find she needs extractions due to some crowding and decay. I've done more for her dental care than most dog owners I talk to. Embrace tried to deny me under it being 'preexisting' because of tartar notes from January 2022... I had to do their job, going back and forth for a month, calling the original clinic of the root canal because they tried to bypass notes from care done July 2023 that showed a cleaning was done, therefore this was not preexisting. They finally paid out. Around that time, corgi also had a spat of mobility issues. Not IVDD, nothing else crazy. Just wear and tear and a little arthritis. I was told on a call we had six PT visits covered. That's it. Tried to submit claims for two PT visits. They were denied. Turns out, even though the therapist is a licensed animal specialist PT, because she herself is not a licensed vet nor does she work in a clinic being shadowed on her appointments by a licensed vet, the claim was denied. That caveat was never disclosed to me. Even with a valid referral from a licensed vet (we're not out here doing this for fun) it doesnt matter. They find every reason they can to not pay. If I had known they would be so disappointing to work with, I would have been looking to change carriers before my corgi became a senior, and either paid a little bit more or just been done with insurance altogether. No better than health insurance for people. For major issues that don't fall into loopholes, I'm sure it's cheaper than paying out of pocket overall. The what-if is what kept me. But it still feels like wasted money and resources I'd prefer not to spend. I'm concerned that if I switch carriers now, she WILL have things considered pre-existing which will make it more expensive. Bottom-line: ask harder questions, read fine-print (which I did for the dental work and they still tried to pull a fast one or were just incompetent), evaluate if you can do without, or pick a different carrier for a little bit more.
Insurer: Embrace
By: Arielle Jade