Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
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Paid thousands in premiums only to have all claims denied
We've been paying Figo for 4.5 years to insure our 2 dogs. No claims filed until one of our dogs needed to have 4 teeth extracted. Claim denied because of "pre-existing" even though the vet wrote a letter saying the condition started AFTER we signed up for coverage. Appealed to no avail. Why spend thousands on insuring your dogs to get peace of mind, and then find out you're denied and exposed when you need it most? It's like we just threw thousands of dollars at Figo for absolutely nothing – all claims denied, no peace of mind. We got zero value out of Figo. Really disappointed as I'd signed up through Costco, which supposedly vets vendors for quality. Check out their BBB reviews before buying Figo.
Insurer: Figo
By: Alex
Premiums Up, Coverage Down, Service Worse
I had this insurance for 11 years, covering two dogs. For most of that time they were an excellent company with strong coverage, prompt claim responses, and reliable customer service. I recommended them to many new pet owners over the years. Unfortunately, over the past couple months, their service has deteriorated significantly, and I can no longer recommend them. When my policy renewed in February, they simultaneously increased the premiums, raised the deductible, and reduced the reimbursement rate. Premium increases are expected over time, but changing the core terms of a long-standing policy is extremely disappointing. On top of that, most claims now trigger requests for additional documentation, despite the fact that I have been submitting the same type of records without issue for the past 11 years. The claims process has clearly become far more difficult and burdensome. My final claim was for my dog’s euthanasia. After receiving the claim, they cancelled the policy and then requested additional information. This is after numerous previous claims related to her cancer diagnosis and treatment. They did not request additional documentation 5 months ago when my other dog was euthanized and I submitted the same documentation. Losing my last companion has been incredibly devastating. However, after this experience, ending my relationship with this company is the one small relief in an otherwise heartbreaking time.
Insurer: Healthy Paws
By: Shelly Ramirez
Easy to sign up and transparent pricing
Easy to sign up and transparent pricing
Insurer: MetLife
By: Piyush Tandon
I HIGHly recommend Spot insurance
I HIGHly recommend Spot insurance. Quick and EASY claim submissions and NO hassle reimbursements sent right to my bank.
Insurer: Spot
By: Wendy Norman
I received some good options in order …
I received some good options in order to make adjustments to our policy to reduce the cost. Great help. Courteous and very helpful.
Insurer: Embrace
By: Linda
They have been slow processing claims…and then some.
They have been slow processing claims and then come up with excuses not to apply towards the deductible. I recommend setting aside whatever their premium is and keeping it in a savings account to use eventually for vet bills. This company is all about taking your money and figuring out how not to honor their commitment.
Insurer: MetLife
By: Tom
It's amazing how much you can save with…
It's amazing how much you can save with Metlife. I've told so much people about it. I get 90% back. Its better then paying and getting nothing back.
Insurer: MetLife
By: T. Torres
Wowie
Wow, your processing time was good and I got paid almost the whole pet bill, if I did not have the deductible. I like the direct deposit aspect also.
Insurer: Spot
By: Deborah Inabinet
Super easy and price competitive.
Super easy and price competitive.
Insurer: MetLife
By: Ward Martin