Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
23,468 total
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Very Supportive and Fast
Previously I had Many Pets Insurance, and they did not pay me anything and raised my rates. Yoda has fallen pretty seriously ill recently, and Spot has paid our claims fast with no hassle.
Insurer: Spot
By: Jackie
Insurance for dogsEasy to use
Easy to use. Good EOB. I opted for preventative coverage. It’s perfect for my two dogs
Insurer: MetLife
By: Terri
Enrollment
This was easy to understand and Enroll, very straightforward.
Insurer: MetLife
By: Annette Lienhart
Increased deductible mid-policy year!
I’ve been a customer of Healthy Paws Pet Insurance for over 11 years, and I’m extremely disappointed with how recent changes to my policy were handled. My main issue is that my dog’s deductible was effectively changed mid-policy year. My dog’s deductible period runs May–May, and I had already fully met the $250 deductible for the current policy year. Before the March 11 policy anniversary, I had a lengthy call with a supervisor specifically to understand how upcoming changes that Healthy Paws forced on me would be applied. I was told that this dog’s deductible would reset in May. However, after the March 11 change, I was required to pay an additional $250 before reimbursement resumed- effectively turning a $250 deductible I had already satisfied into a $500 deductible months before the stated reset date. While Healthy Paws did notify me in advance that my reimbursement would be reduced from 90% to 70% and that my deductible would increase from $250 to $500 (which I was also very unhappy about), what was not clearly disclosed was that this change would be applied in a way that overrides an already-met deductible mid-cycle. I have reviewed the entire 11 years of policy documents and have not found anything that clearly states they can change a deductible mid-policy year and require additional payment after it has already been satisfied. To make matters more frustrating, the policy anniversary date (March 11) is tied to when I enrolled my first dog, yet my second dog’s deductible period remains on a different schedule (May–May). This mismatch creates a confusing situation where policy changes are applied at one time, but deductibles are tracked on another- making it very difficult for customers to understand what they actually owe and when. I have since reached out to Healthy Paws for clarification on this issue and was told that one of their “Licensed Insurance Producers” would contact me, but they did not. After more than a decade as a customer, I do not feel this situation was handled transparently or fairly, and I’m sharing this so other pet owners are warned how these changes may be applied in practice.
Insurer: Healthy Paws
By: Jenny Case
Amazing service thank you
Amazing service thank you! Easy claim process, fast refunds
Insurer: Pumpkin
By: Julie
NOT EVEN CUSTOMER'S BEST....
I am disabled senior displaced from new home due to environmental, biohazardous debris in studio apt for 1 mo and counting, canceled PuppySpot delivery and failed to cancel Pet's Best insurance. Many health and habibility issues persist. Pet's Best will only reimburse me for 1 month due to their rigid 30 day cancellation policy. PB website is ADA non-compliant and operator has no phone number for me to escalate my request for the 1 more month of reimbursement. This presents 1 more violation of the Americans with Disabilities Act. Inaccessibility, inflexibile rules, rigid rip-off, very poor customer service is a serious RED FLAG for pet owners with disabilities.
Insurer: Pets Best
By: LORRY DOW
The price and I’m so glad that I found…
The price and I’m so glad that I found them
Insurer: MetLife
By: customer
Total rip off
Total rip off. They don’t pay out all they do is keep raising the premium. We finally dropped it. Save your money.
Insurer: Trupanion
By: Ruben Gutierrez
Excellent Claim processing time and procedure
So glad i have them for all my fur babies. E cellent service. They are definitely Quality and i prefer them even if they are more expensive as they have a great process in place. Thanks Healthy Paws
Insurer: Healthy Paws
By: customer
Coverage
Affordable coverage. Easy to enroll., First time customer
Insurer: MetLife
By: Amy Moon