Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
23,463 total
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First time user
"This is my first time using pet insurance, and I'm glad I chose pets Best. Filing the claim was easy, and I got what I consider a generous reimbursement on wellness and annual exam. These are things I would do anyway for my pet, so I'm really pleased. I feel like I am protected, but I still have options. For many years I was tied to a wellness plan at a big pet brand and the benefits got less and less- plus they were rude and acted like we owed them something. Now I can go where I want with my pet, get treated with respect and still feel covered if something bad happens and she needs a lot of care. I carry the wellness plan too, so for us it's a win win. Thanks pet best!!!"
Used To Be Great, Now Not So Much
Used to be very on top and quick with reimbursement process but it has gone downhill the past couple of years. At one point there app was just not working and they knew which made it more frustrating and annoying to submit claims because it was hard to do from my phone. They also significantly increased the price this year. Now I am stuck with Pets Best because if I change, everything will be a pre-existing condition. I would have recommended them a few years ago but now, I would not recommend unless you don’t mind waiting almost 10 days to get reimbursed.
Insurer: Pets Best
By: Kay
I love Pumpkin Pet Insurance!
I love Pumpkin Pet Insurance because it covers most of the vaccines, lab tests, and annual wellness exams my pet needs. They process the claims quickly and the refund too.
Insurer: Pumpkin
By: Carmina
Pets best is a scam
Pets best is a scam. This is my experience over a 6 year period. I insured my shitzu as a puppy. Zero health issues. Took the complete and total coverage. At first they paid small amounts for vet bills, never what they claim but something. Every year the insurance premiums went up. For a few years they paid small amounts for claims. As my dog grew older she developed an eye issue that required surgery and they paid a small percentage of the operation. I figured that I needed to continue now that she has a prexisting condition and that since she is getting older it's best to continue because some coverage is better than nothing especially if she develops a catastrophic illness in the future. Their premiums started at around $50 and ended up at $135 per month. No major illnesses have occurred ever other than the eye surgery. All claims had to do with standard checkups and vaccinations. Pets Best beginning in the 4th year started to reject all claims. No explanation just denial. Not a penny. What this company does is very simple. They string you along by paying minimal amounts while your dog is young while raising your premiums without fail year after year. As your dog gets older they payout less and less until they outright reject your claims entirely. This forces you to eventually cancel your insurance with them. This way they reduce their exposure to more serious claims as Pets age. Now if I was able to prove this, I would have taken them to court, but to due so would be more costly than it was worth. I really believe that this is their business practice. This is my experience. I just want people who are searching for dog insurance to be aware and very cautious of this company.
Insurer: Pets Best
By: James Posner
Great experience
Great experience. Was offered multiple policies, coverage options, and premium comparisons. Valuable information!
Insurer: Prudent Pet
By: Heike Johnson
Young dogs can get sick too, invest before it’s too late
I would tell people how much I’m paying for pet insurance a month. Literally everyone called me insane and told me it wasn’t going to work or my dog was too young I didn’t need to pay for it now. That was all before my dog got diagnosed with life threatening chronic disease at the age of 4. What it took for him to get diagnosed and treated for this disease was thousands of dollars spent in ER clinics visits and overnight stays. He will need to be on medication and receive monthly care and injections for the rest of his life. As a young woman looking to buy a house and start a family soon, that adds up very quickly. Thankfully I didn’t listen to anyone else and still paid my monthly pet insurance fees to healthy paws. After the first claim (reading through his 200+ page medical reports), I now get reimbursed within a few days. My pup is doing great now but he still has his moments when he’s not feeling great and I’m so thankful I don’t have to make the tough decision of getting him the care he needs or paying rent. Thanks to healthy paws, I can call the emergency vet clinic and how I’m going to pay for bills is not even on my mind. Healthy paws has definitely made a positive impact on how mine and my pup’s life is turning out. I don’t even want to imagine what position I’d be in without them.
Insurer: Healthy Paws
By: Miranda Dresen
The worst if you live on west coast and…
The worst if you live on west coast and want to speak with a live agent. They close at 6, 3pm west coast. Their calls are automated with a chat bot that is useless. They need better customer service and offer discounts for several pets in a family like other insurance providers do.
Insurer: Fetch
By: Maria Reiss
Clear explanations of benefits and…
Clear explanations of benefits and what's covered/not covered. And the price was the most reasonable!
Insurer: Prudent Pet
By: STEVE
Fair pricing with what is going on these days.
Maybe a little expensive at first but they are more than fair. Prices have gone up in all categories so I don't blame then for a little bump in price. Not a bad responsive time once you file a claim. They offer tiered plans which are great.
Insurer: Pets Best
By: Thomas Gerey