Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,064 total
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So easy to submit a claim and reimbursement is made quickly.
Very convenient and easy to use for submitting and reimbursement.
Insurer: Nationwide
By: Pamela
Fantastic website, service and fast payments!
Love Nationwide Pet Insurance. Website now allows for electronic claim submissions making the process so easy. Fast payment and excellent customer service. Thank you for being there for our pets
Insurer: Nationwide
By: KELLY
Easiest Insurance Claim process ever experienced
There's a great app that allows you to automatically forward claim to Nationwide via picture. Couldn't be any easier. They automatically make a direct deposit into bank account with your authorization. Claim are viewed on a timely basis so i don't have to worry about keeping track of submission date. So far, i feel confident in the service they sell. It's been a great experience.
Insurer: Nationwide
By: Carolyn
Unbelievable service and speed of payment
As a retired insurance agent I was very skeptical about pet insurance. Our veterinarian recommended Trupanion coverage for our new kitten as we spent thousands of dollars caring for our last cat in the golden years of his life. We elected to purchase the policy as the cost was reasonable. I certainly figured this was coverage we would pay into for years and years and not experience any significant expense until our little princess was much older much like our last cat. Well the unforeseeable happened - at a little beyond her first birthday a lump appeared underneath our baby's chin. Anesthesia, lumpectomy, histopath diagnosis, radiographs, and pain management medication was indicated. The professional services were reasonable in cost but not inexpensive. Our doctor filed the claim with Trupanion when we picked Bailey up from surgery. Being a skeptic I did not expect much. Trupanion approved the expense, paid the doctor direct, and had an explanation of benefits statement emailed to me in EIGHT HOURS! I have dealt with insurance companies for decades, and I have yet to see a medical claim handled like this. I am no longer a skeptic. The company provided service was outstanding, and I can recommend them highly. If you are thinking of purchasing health insurance for your pet - look no further than Trupanion.
Insurer: Trupanion
By: Burney
Ease...submitting, hearing, explaining and caring.
Always easy to make the claim, get confirmation of the submission, get an explanation back with you benefits. All around easy.
Insurer: Nationwide
By: Melissa
Awesome experience!
My pup had surgery on Thursday and the reimbursement was in my account the next Tuesday morning! Can’t ask for more than that! I had some questions, so I called. Everyone is friendly and knowledgeable. Beats our previous pet insurance plan hands down. Trupanion, we love you!
Insurer: Trupanion
By: Sherry
Highly recommend trupanion.
Very pleased with how fast the claim was opened and I received my payment. Excellent service
Insurer: Trupanion Canada
By: Teri
Fast responses and payment.
Fast responses and payment.
Insurer: Trupanion
By: Francine