Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,064 total
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Great product
We've had nothing but a very positive experience. At the beginning there was a mess up with our payroll deduction to cover the premiums and Nationwide worked with our HR to get the issue resolved. Claims are very easy to enter and the process works very well. Very happy I signed up!!
Insurer: Nationwide
By: Jim
Nationwide has excellent customer service and claim work is done quickly, with easy to understand explanation of benefits.
I have only had positive experiences with Nationwide, from my first phone call inquiry, to the speed with which they addressed the claims and deposited the reimbursement to my account. My vet sends in the claim and I get notified right away about coverage and deductible.
Insurer: Nationwide
By: Claudia
Great service.. fast and reliable!
Very easy to submit claims and very fast payment. I linked my bank account to the insurance and that makes it even easier and faster. Can't complain.. all the rules are followed and I never had problems with it. Our dog had a series of things happen to him in a short period of time and we got all of our claims received and accepted without any problems. Our dog had chocolate poisoning followed by an injury at a dog park followed by a rupture of his salivary gland that needed surgery. All of these were covered by our insurance and we found no problems.
Insurer: Nationwide
By: Vanessa
Easy to file my claims using my phone app! Quick response and payment. Very pleased!
Very happy I chose Healthy Paws. Easy to file claim using their mobile app and quick response and payment.
Insurer: Healthy Paws
By: Barbara
Filing claims are super easy!
For the few times we've needed to use our plan, claims have been sort easy and payments are quick!
Insurer: Nationwide
By: Jean
Fast and efficient
Fast and efficient
Insurer: Trupanion
By: Alyssa
Trupanion is a great company!
Great, fast process!
Insurer: Trupanion
By: Erin
Trupanion is for real
The claim was paid out promptly and when I called to cancel the policy, it was canceled effective the day after my dog had died, which was about 3 weeks prior, and the premiums were refunded. If or when I get another dog I will sign up with you guys again.
Insurer: Trupanion
By: Chris