Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,064 total
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excellent and efficient service.
Called prior to filling claim to ask if procedure qualified. They were very prompt,courteous,proffessional. At the end of our conversation they said good luck with my dog and called him by name,and asked me to give him a hug for them. Staff is so caring. They make you feel important and your dog special. Process was all completed including payment within a week. Thank you to Trupanion staff.
Insurer: Trupanion
By: fran
Thank u for paying my claim so quickly!!
During this hard time, Trupanion received my claim on Saturday and had the money in my account by Tuesday! Thanks Trupanion!!
Insurer: Trupanion Canada
By: Demetria
Direct Deposit Reimbursement
Need an easier system to be reimbursed via Direct Deposit!
Insurer: Nationwide
By: Willie
Help even with Cancer!
I'm so happy I'm insuring my pet with you. The expense of my dogs treatment is very high but your claims process is so easy and the payments come to me very quickly!! Your CSR's are all very kind and helpful which is nice when you're dog is battling a critical, potentially fatal condition. Cooper has responded well to treatment and is on his way to a full recovery!! Thank you Trupanion! Thank you from all of us!!
Insurer: Trupanion
By: Jeff
Smitty13
They responded quickly and I already have received a check.
Insurer: Trupanion
By: Barbara
Great service
Very simple, worked directly with our vet !
Insurer: Trupanion
By: Michael
Best insurance company
Always the best with trupanion. Quick deposits and easy
Insurer: Trupanion Canada
By: Melissa
Efficient service
I always find the payment comes quick but this time it came via mail within 3 days .
Insurer: Trupanion Canada
By: Karen
Quick service
It is very easy, efficient and quick to get your payment!
Insurer: Trupanion Canada
By: Melissa