Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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I love the turn around time and amount of benefit with Nationwide.
We have been with Nationwide for almost five years and they have been great to us with both of our babies. When something big comes up it is so nice to know that we will have backup with the cost, it puts your mind at ease. The turn around time from claim to payment is amazing and you have your money back in no time. We do not know what we would have done the last five years without them.
Insurer: Nationwide
By: Tina
All on-line form makes submitting a claim EVEN easier!
It was always easy to submit a claim--create a pre-filled form on-line, then fax it and the vet's receipt. But now it is EVEN easier to get your payment. Fill out the entire thing on-line, take a picture of the receipt, then all done! And your check comes FAST!
Insurer: Nationwide
By: Kim
great to have but...
It's expensive if I'm being honest. I have 3 dogs and all are insured. The multiple dog discount is a joke considering the net amount that I pay. And then you have to reach the deductable to receive any money back. And let me say that to meet the deductable you are only credited 90% of each vet bill- so it takes a lot longer to reach then you would think. Overall, Im not sure its worth the benefit of the insurance when I do the math. From an experience perspective, the online form doesn't allow you to write in any comments to the reason for the visit. Which I think is an over sight. The mail in forms were a little better there. It takes about a month to get a check back and if they question something you don't find out until the letter comes which can be over a month from the date that you submitted and then you need to chase down the "why" from your vet and re-submit. Waiting yet another month to receive the money if they approve the why. I find this frustrating. They should email you with the question and have better communication with you. it would speed things up. I do try to make sure my vet gives reason for everything, but I have missed things too. I get that they question things, just frustrated to the length of time and needing to float the vet expense longer. so IDK, I'm on the fence. It's really expensive and it's a lot of work to fill out the paper work- especially if your at the vet every month like I am. I do have some peace of mind that if something horrible happened I can make the choice on what to do that is not driven by finances 100%. But it's really expensive and a lot of work.
Insurer: Nationwide
By: Janet
Worth it!
Having pet insurance is worth the money. Submitting and tracking claims is very easy with the website
Insurer: Nationwide
By: Therese
Having insurance for my little dog has helped to make decisions around her health easier and I can focus on her care not $.
Having insurance for my little dog has helped to make decisions around her health care easier and I can focus on her getting well and not on the financial costs. Submitting claims is easy and the turn around to process my claim is superb!!!
Insurer: Nationwide
By: Gayle
Great company to do business with!!
Nationwide Pet Insurance is a great company to do business. Quick on payments, and very reasonable on insurance fees!!
Insurer: Nationwide
By: Michael
#1.
#1. You have direct pay with both Pet Care East & Animal Care Center. I had two critically ill dogs during COVID lock down. very fast turn around with reponse to invoice. #2. For vets and services that don't do direct pay, you have easy Online, scan & drop in claim box. You direct pay into my checking account very quickly along with emailing me the invoice. #3. We pick deductible per incidence NOT per year. #4. Unlimited lifetime coverage #5. You can choose to have extra coverage like rehab, chiro acupunture & pay more or NOT. #6. Direct monthly bill out of my checking account. #7. All employees are very nice and informative on the phone. She explained why the huge increase, due to your breed in your area, not on my dogs being sick. It is a group increase NOT someone singles out. You can raise your deductible, you just have to pay the remaining amount for that incident. #8 Need to read policy, very clear you do NOT pay any consult or exam fees. Be aware some University hospitals do not break down their charges but charge one lump consultation fee. So glad both my dogs are alive due to the incredible health care they have gotten from specialist, including Oncologist, radiation Oncologist, neurologist, dermatologist, chemotherapy, radiation (coming), brain MRI, spinal tap, biopsy's, and pathologies. The list goes on of all the amazing tests & Dr.s that made it possible for me to have both dogs right now. Typed on phone sorry typos
Insurer: Trupanion
By: Sarah
Billing has been an issue every month.
Billing has been an issue every month. My credit card gets denied for no reason and I get a letter saying my policy is being cancelled. The problem is on your end not mine.
Insurer: Trupanion
By: Nancy
VERY GOOD PROGRAM---BUT DON'T LIKE ANNUAL PRICE JUMP---AVERAGE SHOULD BE BUILT INTO ORIGINAL PRICE---WITH PRICE FIXED
VERY GOOD PROGRAM---BUT DON'T LIKE ANNUAL PRICE JUMP---AVERAGE SHOULD BE BUILT INTO ORIGINAL PRICE---WITH PRICE FIXED
Insurer: Trupanion
By: Willard
Excellent coverage for diagnosis, lab and meds for urinary tract infection
Prompt payment and no denial of any item submitted. Very satisfied.
Insurer: Nationwide
By: Arden