Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,056 total
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Filing Easy / Payment Prompt
I was pleasantly surprised by the easy claim filing experience, and appreciated the prompt payment and accounting.
Insurer: Nationwide
By: John
Great Experience!
I really appreciate the transparency with Trupanion. It was really easy and quick to submit my first claim. I looked into several pet insurance providers last year when I was switching from my last insurer (who I never submitted a claim to and still had increases every year), and am really happy I chose Trupanion. I've already referred a few friends and family to them.
Insurer: Trupanion
By: Krystle
Easy claim submission, reimbursement
The claims we're handled in a timely manner and the reimbursement was in my account before I knew it. Thank you so much!
Insurer: Trupanion
By: Melissa
Excellent turn around time!
Very easy to put in the claim. They contacted me immediately to let me know they received it. I heard from them within a week to let me know it was completed and I received my check in the mail a couple days later! Very efficient!
Insurer: Trupanion
By: Mary
Judy Hiller
Since my Molly Brown's first ACL surgery in May 2019, I have had an amazing experiene in dealing with Trupanion! No fuss, no muss! They are so organizwed and effecient, and pay upfront, exactly what they say they will coverf!!
Insurer: Trupanion
By: Judy
Trupanion was there for Stella's surgery
Our 4 year old British lab, Stella, had been in great health, but unfortunately fully tore an ACL/ (CCL) knee ligament, resulting in the need for a major orthopedic surgery - a TPLO. From the moment I contacted Trupanion and spoke with a representative to completing the easy submission of information and invoices online, Trupanion made the entire process seamless. Just a few days later, our insurance reimbursement was deposited in our checking account in plenty of time to pay our credit card bill for veterinary services. I would definitely recommend Trupanion to other pet owners, and recommend subscribing and purchasing when the pets are puppies/kittens.
Insurer: Trupanion
By: Barb
Very easy to submit!
Very convenient and easy to submit. Loved that I could take a photo of the invoice with my phone and send it in. Very glad I have trupanion :)
Insurer: Trupanion
By: Amanda
River Valley Vet clinic visit
Our most recent visit to the Vet, happened on a Monday, we were reimbursed on Friday. I didn't know the clinic had filed for us. I had planned to email Trupanion on Saturday, to get reimbursed the following week. Very nice surprise to get our money that quickly.
Insurer: Trupanion Canada
By: Sharen
Trupanion, best decision we made
My dog suffers from a skin condition and needs medication. Very costly... I just submit my Vet bill and presto they pay for his medication no questions asked every month.
Insurer: Trupanion Canada
By: Libby
Injured hip/leg
I am very happy that you all paid 100% of the vet bill after the deductible was met. One claim was even back from October. Thank you!
Insurer: Nationwide
By: Cecilia