Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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Quickly processed claim
Quickly processed claim. No hassles. Whole system worked flawlessly.
Insurer: MetLife
By: Sal
I have had no issues or problems with…
I have had no issues or problems with MetLife Pet Insurance. I have been a customer since 2019 and they have great to work with. They answer all my questions and are very prompt with processing claims and payments.
Insurer: MetLife
By: Sue Falcetti
Quick and fair… peace of mind
My cat needed expensive medical care after a “dietary indiscretion.” Trupanion processed the claim quickly, and paid their portion of the bill, in accordance with their contract. Trupanion gave me peace of mind, so that I could focus on my cat’s well-being.
Insurer: Trupanion
By: Catherine
Easy to navigate and submit.
Easy to navigate and submit.
Insurer: Trupanion
By: Kaylene Tovar
I was not expecting a refund
I was not expecting to even get reimbursed but I got a message from my bank I received a refund from Trupanion. My focus was on Daisy not so much the money part. As a long time membership I am familiar with this company and the quick refund on your return. I was not sure what I would receive. I sometimes just pay if I can and get reimbursed. This is my second pet with this company I know they are pricy but I trust and know them.
Insurer: Trupanion
By: Deborah
I submitted my claim and it was…
I submitted my claim and it was reimbursed within a few weeks. Very smooth proces
Insurer: Spot
By: Karen M Pepe
Overall really good experience
Was an excellent experience except for the slight confusion of the file attachments being doubled in the two separate claims that were combined into one. Ultimately, I confirmed by calling up and the refund was broken down with simple explanations and executed relatively quickly.
Insurer: MetLife
By: Cal C.