Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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Met life has been great over the years
Met life has been great over the years. Prompt response and quick reimbursements .
Insurer: MetLife
By: customer
I am satisfied with the insurance
I am satisfied with the insurance. Just wish I would not have to be reimbursed for charges.
Insurer: ASPCA
By: Rewa Grooms
Super easy to use
Super easy to use! We were able to take care of our dogs no problem!
Insurer: MetLife
By: customer
Easy to request refund and prompt…
Easy to request refund and prompt payment.
Insurer: MetLife
By: customer
Cookie issue
Cookie issue, one must have personalization cookie enabled to input CC information and complete purchase. No response , warning or requirements warning. I called their number nd they transfered me to someone who would sell me the policy but did not understand the issue. I corrected before she got on the phone. FIX YOUR APPLICATION and ERROR HANDLING!!
Insurer: MetLife
By: Samuel Schneider
Very easy website to navigate and…
Very easy website to navigate and review policies and claims.
Insurer: Spot
By: Jane
The Best
I've had policies with a couple other pet insurance companies and MetLife Pet Insurance as been the best by far. Fair pricing choses, Quick claims process and only one annual deductible. Direct deposit of claim refund payments very fast. Very pleased with this company.
Insurer: MetLife
By: Pam
Simple
Very easy to submit my claims and receive my reimbursements.
Insurer: MetLife
By: Mary
Easy claim processing and timely…
Easy claim processing and timely reimbursements.
Insurer: MetLife
By: Roger Hernandez