Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Best Insurance
I’ve had Healthy paws insurance for almost a year and they’ve been great. They have refunded 80% of my Bull terries bills back to me and now they offer (direct deposit), so as soon as your claim is approved, the money goes directly into you account or you can do it the old way and they’ll send you a check in the mail. My bull terrier had surgery and after the clim was approved, I received an email from Tim who works for Healthy paws and he wanted to know how my dog was doing. That made me appreciate them so much more. It’s the small things that count.
Insurer: Healthy Paws
By: Kyle
Excellent!!
I did a claim online and it went smooth, nothing stressful. I got the money deposited straight into the Bank. I was very happy how everything was handled. Thank you very much!
Insurer: Trupanion
By: William
Amazing insurance. A must have for pets.
When we had to take our dobie into the emergency hospital for a venomous snake bite, Trupanion quickly processed the claim before we even picked her up. I am so glad that we have Trupanion!
Insurer: Trupanion
By: Misty
Cannot have a Pet and not have this Insurance
I’ve had Healthy Paws Insurance since I first got my dog four years ago. I’ve had nothing but a great experience. Easy claim process and fast payments. They even checked on my Bentley to see how he’s doing. If you have a pet, you must get this insurance. When Bentley gets sick I only have to focus on him getting better and not costs because I have Healthy Paws.
Insurer: Healthy Paws
By: Erica
Healthy Paws Pet Insurance does everything you expect....and more!
Healthy Paws was the best partner we could have had for all the years we had our Old English Sheepdog , Gracie. They really cared about her health, always checked to see how she was doing. They paid every single invoice without ever a question, they paid the bills....within days. Healthy Paws made some of the most difficult times easy to deal with. I could never imagine having a pet without Healthy Paws...and I’ve owned dogs for 45 years.
Insurer: Healthy Paws
By: Richard
Recommend
I like that you direct deposit and pay claims promptly. However am confused by the deduction policy.
Insurer: Trupanion
By: Christina
Seamless Claim
I’ve had Trupanion coverage for my doggy daughter since she was very young. Now she’s 10 and has cancer. Her vet doctor filed the first claim for her lab work to meet the deductible as we begin her medical analysis and treatment plan. The process was seamless for us.
Insurer: Trupanion
By: DEBRA
A good experience.
Very smooth with no more effort than bringing Ryder in to the Vet for treatment. The Vet took care of the paperwork and Trupanion sent me an acknowledgment immediately. The whole process was smooth, quick and without issue.
Insurer: Trupanion
By: Robert
Easy Peasy
Vet handled the claim for us. Easy peasy.
Insurer: Trupanion
By: Scot
Fantastic, prompt service, great coverage
Healthy Paws is the best! My 3-year old dachsund mix (probably terrier), Lyle, ruptured a disc and had severe spinal trauma a little over one month ago. Though the injury is typical of dachshunds (long backs, short legs, fearless jumpers), she was young to have it happen. It paralyzed her from the waist down. She had surgery that, with the hospital stay and all the other associated expenses, cost ca. $15,000. Healthy Paws paid 80% of it, and did so within days of my submitting the claim. For the last three weeks, she has had rehab 3x a week. Each visit costs $220, and, again, Healthy Paws has paid 80% of it (and will continue to do so as long as Lyle needs it). Their customer service representatives are super friendly, helpful and kind, and their claims department patiently answers all questions and gets reimbursements to us in a timely fashion. All that is so important when you have a beloved pet in pain and in need of intense care and you are emotional and trying to sort through the complexities of pet care and insurance. Lyle has gotten stronger since beginning her therapy, and though paralyzed from the waist down with no control over her legs (or bladder or bowels) when it started, can now stand on her own and even stand up. The therapist is very hopeful that she will walk again! We're so grateful to Healthy Paws, because we never could've afforded the entire cost of either the surgery or the therapy, and would have had to let her go. Now, thanks to Healthy Paws (and marvelous veterinary care and the determination of our fierce dachshund who won't give up), chances are good that she'll regain control of her back legs and walk again. We owe them an enormous debt of gratitude.
Insurer: Healthy Paws
By: Maria