Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,056 total
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Easy website.
It was pretty easy to sign up. Everything was self explanatory. I like that in a website.
Insurer: Trupanion
By: Tammy
Delayed reimbursement & No HELP.
My vet bill was already paid, I submitted a receipt which reflected a ZERO BALANCE. Additionally, I selected to have the reimbursement come to me personally. Despite all of this, the payment went to the Vet. I called Trupanion’s customer service to have this rectified, the Rep was not really interested in helping me. Every request seemed impossible for her...the point here is to be solution oriented. My reimbursement is further delayed at no fault of my own, and I’m told nothing can be done to expedite it. Times are hard for some families.
Insurer: Trupanion
By: lindon
Emergency Vet visit
Trumpanion paid my claim the day I was at the Emergency Vet. I would and have recommended you to everyone!!! You are the best and so happy I picked you!! Thank you!!
Insurer: Trupanion
By: Carol
Superior caring service
Very prompt!! Always caring & supportive of making sure our Maka got the treatment he needed to stay healthy. Communication & payment was always excellent! Highly recommend for everyone who has a pet.
Insurer: Trupanion
By: Linda
WOW! My dog is alive because of y’all!
I LOVE Healthy Paws! My dog has used their insurance twice in the past 4 months and he’s 6 months old! Lol! The most recent visit was just over 5600 dollars to repair a fractured back leg after Eli got the zoomies and ran off a 5ft retaining wall while vacationing in Colorado! I ended up paying just over 800 to save my dogs life! I would have lost him that day as a lump sum would not have been affordable. These things happen so quick! I could feel his speed would get him in trouble at 10 weeks old! Little did I know this would have been the outcome!!!! I had my money back in my account in 6 days from the start of the claim! I’m super impressed! Thank you for giving me years more with my precious Eli! They even checked up on him a few times! Made it personal and special!!!!
Insurer: Healthy Paws
By: TJ
Quick and Easy
Electronic submission done by vet is super easy and fast.
Insurer: Trupanion
By: Diane
Easy claims experience!
Always an easy transaction with Trupanion! So easy that claims are processed electronically so that there is no waiting for reimbursement! Love that Trupanion covers most of what my dog is prescribed! I would highly recommend Trupanion to anyone!
Insurer: Trupanion Canada
By: Kellie
Great Pet Insurance
The ease of filing the claim online and the promptness of reimbursement was awesome
Insurer: Trupanion
By: Gerri
I wish I’d known about Embrace years ago!
We’ve got an old English bulldogge puppy and wanted insurance for her. Our ins company told us about Embrace. I’m so glad we went with them. Our pup had a really rare experience called dry drowning. She almost died, and it was a very scary experience. We took her to our local pet hospital then had to drive her to a bigger town with a bigger hospital over an hr away. She barely made it. The Drs made no promises that she’d make it. She was on oxygen for 5 days and has made a full recovery. I’ve got the Embrace app and sending them the bills we received was so amazingly easy. After everything that happened we quickly passed our deductible. Within a week Of sending them the info they needed we’d get our claim money. We had just been through so much it was very appreciated! Customer for life right here.
Insurer: Embrace
By: Nicole
Life-saver
I've had pets and livestock for 40 years. After I lost my beloved companion to cancer this past January and going through 8 mos of chemo with him, I knew I was going to look opt for pet insurance for any pets I adopted in the future. When we adopted Lulu, our COVID baby, I thoroughly researched multiple insurance companies. I chose Healthy Paws because of their customer rating and price. I couldn't be happier. After the initial set-up with the vet, I can submit claims from my phone in 2 mins. They respond within 24hr, sometimes within the hour. And I'm reimbursed by direct deposit within 3-5 days. If only human insurance worked as well.
Insurer: Healthy Paws
By: Buffie