Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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So happy we had them when my puppy had emergency surgery!
My 5 month old puppy ate a sock and needed emergency surgery, and we're SO glad we had healthy paws. He was only 15 days into his active period when he got sick, and they reviewed his full medical history, surgical history, and had a direct deposit for 90% of our costs within two weeks of surgery. I spoke with customer service twice because this was our first claim and I had questions and forgot to upload some required documents, and both times they had the sweetest reps working and helped me out to get our records corrected. It was obviously a stressful experience, but they made it so much easier! Absolutely recommend!
Insurer: Healthy Paws
By: Tory
It was quick and no hassle
It was quick and no hassle
Insurer: Trupanion Canada
By: Susanne
Excellent turnover response
Always super easy and decently quick turnover. I love it's all upload/web based now, makes it even better.
Insurer: Trupanion
By: Kassandra
HUGE savings with Trupanion
i got $20!!!!! off my claim!!!!!
Insurer: Trupanion
By: Elizabeth
Trupanion is a great pet insurance !
Timely turnaround time with payment. I have had two claims and both of them were payed speedily. Would recommend Trupanion to everyone
Insurer: Trupanion
By: Teyann
Very Easy Experience
Extremely easy....vet submitted bill and everything is automated. Love.
Insurer: Trupanion
By: Chris
Dog's emergency surgery insurance claim
My dog's face was cut deeply while playing with another dog and required stitches and other surgery. I filed the insurance claim with Pet's Best that evening, received a confirmation of submission right away as well as emails regarding the progress of the claim. I received a check via US mail within a very reasonable amount of time. A very easy process and the Explanation of Benefits was also easy to understand.
Insurer: Pets Best
By: Freddye
Our claim was submitted and sent in by Fairfield vet clinic and I received a cheque within a week.
Our claim was submitted and sent in by Fairfield vet clinic and I received a cheque within a week.
Insurer: Trupanion Canada
By: Gwen