Payment Experience

Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.

15,056 total


October 10, 2020

Good Service

I received really good service and the payments were done promptly. Thank you Trupanion for taking care of my Shadow so well.

Insurer: Trupanion Canada

By: Gail

Useful
October 10, 2020

Easy Enrollment

Simple and quick.

Insurer: Trupanion

By: Lori

Useful
October 10, 2020

Easy enrollment!

It was very easy to enroll! I received an email right away confirming we had enrolled

Insurer: Trupanion

By: Angela

Useful
October 10, 2020

Great service

Easy to submit my claim and quick response with deposit directly into my bank account.

Insurer: Trupanion

By: Linda

Useful
October 10, 2020

I have actually referred Trupanion to several friends and family members in the past several months.

I have actually referred Trupanion to several friends and family members in the past several months. We are so happy that we chose Trupanion to cover our girls' health needs in the event that we needed it. We have used it multiple times for our Rosie....and have been more than impressed with the ease of filing the claims down to the speed of payment to the drs and reimbursement to us. When we have needed to correspond with them, we received quick response and a desire to do whatever they could to help us. Everyone that we have "talked" to have gone the extra mile to help us and made us feel like we were a very important member of their family! We can't say enough great things about Trupanion!!!!

Insurer: Trupanion

By: Tamara

Useful
October 10, 2020

I thought it was very easy to enroll

I thought it was very easy to enroll

Insurer: Trupanion

By: Charles

Useful
October 10, 2020

Trupanion representatives are well informed polite and professional.

Trupanion representatives are well informed, polite, and professional. If they can’t help at least they try to send you to someone who possibly can. I have 3 Cane Corsos , one 1 insured for myself to see if this was the way to go, after I met my deductible Trupanion covers the rest with my policy that goes directly to my vet’s office since they are connected directly to his office thru the internet and leaves all the paperwork thru them , which allows me to focus on my fur baby. I will be adding more of my fur babies to Trupanion in the near future. One of the few times that an insurance company stands by it’s products, policy’s, and looking out for their members.

Insurer: Trupanion

By: Henry

Useful
October 09, 2020

Great service and very easy to use.

Great service and very easy to use.

Insurer: Trupanion

By: Lisa

Useful
October 09, 2020

Always timely and prompt responses to my questions and swift refund of qualified expenses.

Always timely and prompt responses to my questions and swift refund of qualified expenses.

Insurer: Trupanion

By: Eric

Useful
October 09, 2020

Associate was knowledgeable and was able to update my billing information in a timely manner.

Associate was knowledgeable and was able to update my billing information in a timely manner. Very pleasant!!

Insurer: Trupanion

By: Patricia

Useful

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