Payment Experience

Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.

15,056 total


October 08, 2020

Happy Maltipoo Mom!!!

My maltipoo has been insured, with Trupanion, since 2014; we have never had a claim, until her diagnosis, last year, of allergic dermatitis, necessitating daily use of Apoquel. Trupanion has stepped up and followed through, as they said they would, in reimbursing 90% of the cost, following my initial $200 deductible. The online claim submission and direct debit reimbursement, is easy and very expeditious. Trupanion customer service is always friendly and helpful, as well. Very much appreciated...thanks, Trupanion!!!

Insurer: Trupanion

By: Jan

Useful
October 08, 2020

Phenomenal company!

Very satisfied! My claim was processed and my payment hit my bank in a week!

Insurer: Trupanion

By: Tonya

Useful
October 08, 2020

The enrollment was easy

The enrollment was easy

Insurer: Trupanion

By: Karen

Useful
Verified October 07, 2020

Get Trupanion Pet Insurance

My dog had to have knee surgery and from the estimate to the payment directly to our vet, the process could not have been smoother. I am so grateful to have Trupanion Pet Insurance, they really helped us get the best care for our beloved pet.

Insurer: Trupanion Canada

By: Annette

Useful
October 07, 2020

Awesome insurance choice

I am very pleased I chose Trupanion over other the other insurance choices. Payment is prompt and accurate. This insurance has more than paid for itself for the year.

Insurer: Trupanion

By: Alan

Useful
October 07, 2020

Easy

It was easy to do

Insurer: Trupanion

By: Cheryl

Useful
October 07, 2020

Gratitude for Trupanion

Not only was the online claim submission process easy and comprehensive, we were so appreciative of how promptly our payment was delivered. We never thought we would have to use pet insurance bu then life delivers unexpected situations. And this was a costly one! We are so very thankful to have kept pet insurance with Trupanion. Highly recommend!

Insurer: Trupanion

By: Lesley

Useful
October 07, 2020

They make everything so easy

They make everything so easy

Insurer: Trupanion

By: Marie

Useful
October 07, 2020

Tom and Ma xine

Enrollment was very easy.

Insurer: Trupanion

By: Maxine

Useful
October 07, 2020

Trupanion is the greatest!

I always receive prompt responses when I submit a claim. Also, refunds are sent within two weeks of submitting a claim. I have had a great experience so far. I would not have survived without Trupanion.

Insurer: Trupanion

By: Thesla

Useful

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