Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,056 total
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My credit card was compromised which led to me having to call Trupanion to resolve Pete payment issues.
My credit card was compromised which led to me having to call Trupanion to resolve Pete payment issues. I did not like that I had to give my credit card number to an agent over the phone. There needs to be a more secure way to resolve the issue.
Insurer: Trupanion Canada
By: Stacie
I've been a customer for 4 years and every year our monthly payment has gone up but this year it went up $13 dollars.
I've been a customer for 4 years and every year our monthly payment has gone up but this year it went up $13 dollars. And you claim it has nothing to do with my pets age or health condition but its very ironic that I met my deductible this year and now I am getting my monthly payment increased. Will not be using trupanion again for my next pet.
Insurer: Trupanion
By: Amy
Venus
Trupanion covered everything they said they would. We got a check within a few days of submitting the claim.
Insurer: Trupanion
By: Andrew
It took a little bit to get it straigened out but I am very pleased with the outcome.
It took a little bit to get it straigened out but I am very pleased with the outcome.
Insurer: Trupanion Canada
By: Jean
Quick and Easy
The vet put the claim through and them it was paid directly to my account. Super easy!
Insurer: Trupanion Canada
By: Sofie
Submitting claims is a simple process.
Submitting claims is a simple process. Trupanion keeps me posted on the status of my claim and there's no undue delay in receiving payment of my claim.
Insurer: Trupanion
By: Greg
Great service!
There were no problems just forwarded invoices. Very simple procedure.
Insurer: Trupanion
By: Linda
Paperless
Website was easy to navigate. Signed up & received documents in email immediately. Like paperless so was very pleased.
Insurer: Trupanion
By: Ardell